Omni Frisco Hotel at the Star

The Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it's the social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel's 24,000 square feet of meeting space provide endless opportunities for events.

This multi-use campus in partnership with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire campus is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders.

Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star.

The upscale Omni Frisco Hotel embodies true Texas charm and sophistication. Staying true to Omni's local color, this luxury hotel captures the energy and future of this vibrant North Texas city.

The Director of Associate Services is responsible for overseeing all aspects of the hotel's human capital management, ensuring the recruitment, development, and retention of a skilled and motivated workforce. This position plays a pivotal role in fostering a positive and inclusive work culture while ensuring compliance with employment laws and regulations.

Culture
Reinforce Omni culture by attending property and department pre-shifts, GEM and ATGT meetings on a rotation basis.
Engage with associates by walking around the property several times a day.
Drive a strong Omni culture by planning and executing associate events.
Promote engagement surveys and ensure participation from our associates.

Conduct feedback sessions and implementation of action plans.
Ensure the hotel implements effective recognition programs that reward our associates for their hard work and performance.

Employee Relations

Foster a positive work environment that promotes employee engagement and morale.
Provide counsel and assistance to management in regard to associate relations, supervision and administration ensuring coaching is objective, fair and effective.
Address associate concerns and ensure fair and consistent application of policies and procedures.

Recruitment
Collaborate with hiring managers to identify staffing needs and develop a strategic recruitment plan for both management and hourly positions.
Attend off-property recruitment events/job fairs.
Partner with Shared Services for fulfilling roles and coordinating on-property job fairs.Actively engage in community activities including volunteerism. Form relationships with third party staffing agencies/organizations that assist candidates in finding employment.

Administrative
Administers compensation policies and programs. Conduct local wage/salary surveys and review/adjust as needed. Monitor wage increases and adjustments.
Support Shared Services and act as on-property liaison for benefits and recruitment.
Participate in the Hotel's budgeting process, ensuring all associate-related items and labor costs are appropriately budgeted and the department's expenses are in line with expectations.

Compliance
Ensure compliance with all federal, state, and local employment laws and regulations. Stay abreast of all federal and state laws and keep management advised of changes. Implement changes as needed.
Partner with Corporate Director of Labor to respond to EEOC Charges and other government charges.
Ensure quarterly self-audits are conducted for Internal Audit and HR Assessment.
Partner with Loss Prevention/Corporate Risk to ensure proper handling of worker's compensation incidents/accidents and partner with monthly safety meetings.
Maintain accurate and up-to-date employee records, including personnel files, payroll records, and benefits information.

Learning & Development
Coordinate and/or lead Orientation for new hires to familiarize them with hotel policies, procedures, and standards.
Implementation of Omni's hourly training programs and management development programs to include Power of Engagement and Manager orientation.
Build the talent bench through continuous and engaged/strategic succession planning.
Identify development opportunities for Associates and implement plans to build soft skills of leaders through performance evaluations and feedback mechanisms.

TOOLS & EQUIPMENT
Telephone, computer and keyboard, pen/pencil, photo-copying machine, printer, scanner, file folders, filing cabinet.

PHYSICAL REQUIREMENTS
Ability to stand or sit for prolonged periods, encompassing the entirety of a work shift.
Capable of standing and walking extensively for extended durations.
Proficient in lifting and carrying objects weighing up to 20 lbs, involving bending, reaching overhead, and twisting.

Must possess the capability to independently move, lift, carry, push, pull, and position objects weighing a minimum of 10 lbs without aid or assistance.

WORKING ENVIRONMENT
Interior of hotel, in normal office conditions
Occasional travel within the community for recruitment sourcing, job fairs and other events.
Occasional travel for corporate meetings.

QUALIFICATIONS
Four or more years of experience as an HR Director or in a similar role within the Hotel/Resort industry.
Extensive knowledge in Employee Relations, including conducting investigations, crafting responses to government agencies, and managing grievances.
Demonstrated ability in leadership fostering employee development, fostering teamwork across departments, and delivering outstanding customer service.
Service-oriented and detail-focused with a friendly, approachable demeanor and strong problem-solving abilities.
Proficient in computer skills, including Microsoft Office and Windows.
A bachelor's degree is preferred but not mandatory; equivalent experience will be considered.