Flexport

Director of Human Resources, Fulfillment

Flexport$185K — $230K *
Business Services
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 12+ years of progressive HR experience, including 5+ in a leadership role.
  • Proven experience leading HR functions in multi-site operational environments.
  • Deep expertise in workforce planning, talent acquisition, and employee relations for non-exempt workforces.
  • Strong knowledge of US labor laws and multi-state compliance, particularly in NJ, WI, TX, GA, and CA.
  • Demonstrated success in building and scaling HR capabilities in new regions.

Responsibilities

  • Develop and execute a comprehensive HR strategy for Flexport's Omni operations.
  • Lead the strategic transition from a temporary to a full-time workforce across fulfillment centers.
  • Build, mentor, and manage a high-performing HR team across multiple locations.
  • Ensure compliance with multi-state HR policies and practices to mitigate risks.
  • Partner with Operations leadership on talent management and employee relations initiatives.
  • Champion culture, employee engagement, and diversity & inclusion efforts across the network.

Benefits

  • Opportunity to establish an HR function from scratch in a global logistics firm.
  • Involvement in high-impact strategic initiatives shaping the operational future.
  • Supportive environment where contributions are valued and impactful.
  • Professional growth and leadership development opportunities within the People team.
Full Job Description
Lead the strategic HR transformation across our rapidly expanding fulfillment network, empowering our global trade mission.

The opportunity:

This is a pivotal opportunity to architect and scale the HR function across Flexport's growing fulfillment network. You will partner directly with Operations leadership, driving the strategic transition from a contingent to a full-time workforce. This involves building comprehensive HR capabilities from the ground up in states like New Jersey, Wisconsin, Texas, Georgia, and California. You will tackle complex challenges related to multi-state compliance, talent acquisition, employee relations, and HR program implementation, all while fostering a high-performance culture aligned with Flexport's mission to make global trade easier for everyone.

You will:
  • Develop and execute a comprehensive HR strategy tailored for Flexport's Omni (fulfillment) operations, aligning with business objectives and growth plans.
  • Lead the strategic transition from a temporary to a full-time workforce across all fulfillment centers, including legal compliance, policy development, talent acquisition, and employee integration.
  • Build, mentor, and manage a high-performing HR team across multiple geographically dispersed fulfillment center locations.
  • Ensure robust multi-state compliance for all HR policies, practices, and programs, mitigating risk in a heavily regulated environment and manage claims and adherence to the policies.
  • Partner effectively with Operations leadership to drive talent management, workforce planning, employee relations, and performance management initiatives.
  • Champion and drive culture, employee engagement, and diversity & inclusion initiatives across the Omni network.


You should have:
  • Proven experience leading HR functions in multi-site, large-scale operational environments (e.g., fulfillment, logistics, manufacturing).
  • Deep expertise in workforce planning, talent acquisition, and employee relations for large non-exempt workforces.
  • Demonstrated success building and scaling HR capabilities in new regions or rapidly expanding organizations.
  • Strong knowledge of US labor laws, claim management, and multi-state compliance requirements, particularly in states like NJ, WI, TX, GA, and CA.
  • 12+ years of progressive HR experience, with at least 5 years in a leadership role.
  • A 'compliance first' attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

You will get:
  • The chance to build an HR function from the ground up in a rapidly expanding global logistics company.
  • Exposure to complex, high-impact strategic initiatives that directly shape Flexport's operational future.
  • A collaborative and supportive environment where your contributions are highly valued and make a tangible difference.
  • Opportunities for significant professional growth and leadership development within a dynamic People team.


#LI-onsite

The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off.

The US base salary range for this position (this does not include bonus, equity and benefits):

$185,000-$230,000 USD

About Flexport

Flexport is a freight forwarding and customs brokerage company headquartered in San Francisco, California. It was founded in 2013 by Ryan Petersen and has since grown to become one of the leading companies in the industry. Flexport provides a wide range of logistics services, including air and ocean freight, customs brokerage, and supply chain management. The company uses technology to streamline the shipping process and provide real-time visibility into shipments. Flexport is committed to providing high-quality service and has received numerous awards and recognitions for its efforts. The company is also actively involved in the communities it serves, supporting a variety of local organizations and initiatives.
Learn more about Flexport
Size
2,000 employees
Industry
Founded
2013

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