Director of Housekeeping
Memphis, TN - $95,000 - $100,000
We are seeking an experienced Director of Housekeeping to lead all housekeeping, laundry, and public area operations for a well-established luxury hospitality property. This is a highly visible leadership role responsible for maintaining exceptional guest experiences, developing a large team, and ensuring the highest standards of cleanliness, service, and operational excellence.
The ideal candidate has a proven track record managing large housekeeping teams within luxury hotel environments and thrives in a fast-paced, service-focused setting.
Responsibilities
- Lead all housekeeping, laundry, and public area operations across the property
- Manage staffing, scheduling, training, coaching, and performance management for a team of 100+ employees
- Conduct routine inspections of guest rooms, public spaces, and laundry facilities to ensure quality and brand standards are consistently met
- Oversee departmental budgets, labor management, inventory control, and supply purchasing
- Partner with Engineering and other departments to resolve maintenance issues and improve operational efficiency
- Handle guest concerns and service recovery situations with professionalism and urgency
- Lead daily operational meetings and communicate priorities to management and staff
- Drive employee engagement, accountability, and continuous improvement initiatives
- Ensure compliance with safety regulations, chemical handling procedures, and workplace standards
- Support special projects, operational improvements, and facility upgrades as needed
Qualifications
- 5+ years of housekeeping leadership experience within a luxury hotel environment
- Experience managing teams of 100+ employees
- Strong background overseeing both housekeeping and laundry operations
- Proven experience with budgeting, labor management, scheduling, and inventory control
- Strong guest service, communication, and problem-solving skills
- Experience conducting room inspections and maintaining luxury service standards
- Knowledge of OSHA regulations, safety procedures, and cleaning best practices
- Experience working with hotel PMS systems and Microsoft Office
- Ability to lead large teams while maintaining a positive, service-focused culture
Preferred Qualifications
- Bilingual Spanish
- Experience leading diverse workforces
- Luxury resort or historic hotel experience
- Experience managing large-volume hospitality operations
Compensation & Benefits
- Base salary: $95,000-$100,000
- Annual performance bonus opportunity
- Comprehensive medical, dental, and vision benefits
- 401(k) with company match
- Paid time off and paid holidays
- Complimentary meals during shifts
