Omni Hotels

Director of Housekeeping

Omni Hotels • $75K — $95K *
Paradise Valley, AZ 85253In-Person
Hospitality & Recreation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of supervisory experience in hospitality housekeeping.
  • Minimum of 2 years in a Director of Housekeeping role.
  • Previous experience in a luxury hotel environment is essential.
  • Demonstrated ability to lead, motivate, and develop staff.
  • Strong communication skills in English, both verbal and written.
  • Physical ability to stand for an entire shift and handle moderate to heavy weights.

Responsibilities

  • Maintain cleanliness standards and enhance guest experience in line with Medallia and AAA guidelines.
  • Resolve guest issues while upholding positive relationships and exceptional hospitality.
  • Manage efficient operations and cost control in the housekeeping department.
  • Monitor housekeeping’s involvement in the hotel’s preventive maintenance program.
  • Staff training and motivation for excellence in service and cleanliness.
  • Conduct regular performance evaluations and provide coaching to associates.
  • Foster communication with departments to ensure consistent service delivery.

Benefits

  • Supportive work environment with a strong focus on teamwork.
  • Opportunities for professional development and advancement.
  • Engagement in the Omni Service Tradition program for continuous improvement.
  • Comprehensive management of housekeeping operations including supplies and staff scheduling.
Full Job Description
Director of Housekeeping

Overview:

Omni Hotel & Resorts is seeking an experienced Director of Housekeeping to join our team. This team member will manage, direct, and coordinate all functions of the housekeeping and laundry departments and work in close collaboration with other departments to ensure an elevated guest experience throughout the property. As our heart of the house, the housekeeping department strives to maintain impeccable levels of cleanliness and upkeep. The Director of Housekeeping also ensures cost controls are in place and supports a positive work environment for all associates.

Responsibilities:
  • Maintain standards of cleanliness and a consistent guest experience as documented in Medallia, AAA, and the ability to execute all Omni Hotels facility standards and guidelines.
  • Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
  • Ensure a smooth, efficient, and economic operation in the Housekeeping department. To specify and purchase supplies and record all data pertaining to the Housekeeping department.
  • Effectively monitor and facilitate the housekeeping department's role in the property's preventative maintenance CARE program throughout the hotel.
  • Maintain a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
  • Effectively coach and counsel associates and managers as needed and complete performance evaluations.
  • Maintains open and clear communication with all departments and guests to ensure consistent service.
  • Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
  • Close coordination and communication with other internal departments.
  • Maintain close interactions with front office, to ensure rooms are available for sale, and with Engineering to ensure guest room and all public areas are at peak operative levels.
  • Oversees staff scheduling, OnTrack/Dayforce, and payroll cost controls.
  • Maintains Housekeeping turnover to an acceptable level.
  • Directly control the issuance and retrieval of associate uniforms.
  • Administer the Lost and Found department ensuring all Omni Hotel standards are met or exceeded.
  • Directly control the key control program for all Housekeeping associates.
  • Monitor all guest requests to ensure they are met within the prescribed time limits.
  • Inspect and tour all public areas several times daily.
  • Inspect all VIP rooms daily.
  • Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage.
  • Develop master cleaning schedules and administer accordingly.
  • Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption.
  • To ensure that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are in line.
  • Champions the "All In" Omni culture.


Qualifications:
  • Minimum 5 years Housekeeping supervisory experience in hospitality is required.
  • Previous experience in luxury hotel environment required.
  • 2 years minimum of Director of Housekeeping leadership experience required.
  • Must have the ability to lead, motivate and develop others.
  • Ability to communicate (verbal and written) in English.
  • Ability and willingness to stand for an entire shift.
  • Ability and willingness bend, stretch, reach, and push moderate to heavy weight.

About Omni Hotels

Omni Hotels & Resorts is an American privately held, international luxury hotel company based in Dallas, Texas. The company was founded in 1958 as Dunfey Hotels, and operates 60 properties in the United States, Canada, and Mexico, totaling over 20,000 rooms and employing more than 23,000 people. The company is owned by Robert Rowling's TRT Holdings, who bought the company in 1996 from World International Holdings, Ltd. (WORLDHOTELS).
Learn more about Omni Hotels
Size
17,600 employees
Industry
Hospitality & Recreation
Founded
1983
* Ladders Estimates

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