About the location:
Located on the southeastern coast of the pristine island of Lāna'i, lies the secluded retreat of Four Seasons Resort Lāna'i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna'i, a kid's club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

DIRECTOR OF FRONT OFFICE

The Four Seasons Resort Lāna'i is looking for a Director of Front Office who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams' have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

WHAT YOU'LL DO

The Director of Front Office leads Front Office operations, ensuring seamless arrival, stay, and departure experiences while delivering exceptional, personalized service consistent with luxury hospitality standards. This role drives operational excellence, team development, and cross-functional collaboration to enhance guest satisfaction, foster employee engagement, and uphold the resort's commitment to service excellence. Responsibilities include, but are not limited to:

• Lead and develop Front Office, Guest Services, Concierge, and Communications/PBX teams through recruitment, training, coaching, performance management, succession planning, and strategic leadership, ensuring alignment with service standards, operational goals, and company culture

• Oversee departmental financial performance through budgeting, forecasting, labor management, purchasing, inventory control, and compliance with financial, credit, billing, cash handling, and audit procedures to maximize profitability and operational efficiency

• Maintain a visible leadership presence, fostering relationships with VIP, repeat, and new guests while driving exceptional service, guest loyalty, and overall satisfaction

• Partner closely with Resort Operations, Transportation, Lana'i Air, Sales, Catering, and Pre-Arrival teams to coordinate arrivals, departures, room assignments, billing requirements, and special guest arrangements, ensuring a seamless end-to-end guest experience

• Resolve guest concerns and service challenges with professionalism and urgency, providing thoughtful solutions, personalized follow-up, and exceptional hospitality while serving as a key escalation point for complex issues

• Monitor daily arrivals, VIP guests, return guests, and group business to ensure special requests, preferences, and accommodations are executed accurately and consistently to the highest standards of service

• And More!

WHAT TO BRING

• Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship)

• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.

• Hawaii Driver's License and Hawaii Driver's Abstract is required for this role

• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts

• Knowledge of Front Desk, Guest Services, and Concierge operations, with prior Managerial experience

JOIN OUR 'OHANA & ENJOY OUR AMAZING BENEFITS:

• Salary Range: $100k- $108k

• 100% Employer contributed Medical, Dental, and Vision benefits

• Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday Pay

• Inclusive and diverse employee engagement & recognition events all year-round

• Complimentary stays and exclusive discounts at Four Seasons Worldwide

• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms

• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources

• Comprehensive learning and development programs to help you master your craft

• Energizing Employee Culture where you are encouraged to be your true self!

• And so much more!

We look forward to receiving your application!

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it's like to work at Four Seasons Resorts Lana'i, visit us:

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