Description
• Direct and oversee all Food and Beverage operations across the property, including restaurants, bars, lounges, and gaming floor beverage service.
• Ensure all outlets operate efficiently while delivering exceptional guest service consistent with company standards.
• Develop, implement, and maintain service standards, operating procedures, and departmental policies.
• Monitor daily operations to ensure quality, cleanliness, and compliance with operational standards.
• Evaluate and improve service processes to enhance guest satisfaction and operational efficiency.
• Ensure compliance with all health department regulations, food safety standards, responsible alcohol service laws, and company policies.
• Develop and manage departmental budgets, forecasts, and financial performance goals.
• Monitor and control revenue, labor costs, food costs, and beverage costs to ensure profitability.
• Analyze financial reports and operational data to identify trends, opportunities, and areas for improvement.
• Implement strategies to increase revenue, control expenses, and improve operational performance.
• Oversee purchasing, vendor relationships, and inventory management to maintain appropriate product levels and cost control.
• Recruit, hire, train, and develop Food and Beverage team members at all levels.
• Provide leadership, coaching, and mentorship to managers and supervisors to build a strong leadership team.
• Establish performance expectations and conduct performance evaluations for departmental staff.
• Promote a culture of accountability, professionalism, teamwork, and guest-focused service.
• Ensure consistent training programs are implemented to maintain service excellence and operational standards.
• Address guest concerns or service issues promptly and professionally to ensure guest satisfaction.
• Monitor guest feedback and implement improvements to enhance the overall dining and beverage experience.
• Manage departmental scheduling, labor planning, and workforce productivity to maintain efficient operations.
• Ensure team members maintain required certifications including food safety and responsible alcohol service certifications.
• Maintain safe work practices and ensure compliance with workplace safety regulations.
• Collaborate with executive leadership to align Food and Beverage operations with overall property goals and strategic initiatives.
• Coordinate with marketing, gaming, hotel, and events teams to support promotions, events, and property-wide guest experiences.
• Prepare operational reports, performance analyses, and updates for executive leadership.
• Perform additional duties and responsibilities as assigned by the Assistant General Manager.
• Working Conditions & Environment:
• Work is performed in a fast-paced casino and hospitality environment.
• The work environment may include loud noise from gaming machines, music, and guest activity.
• Exposure to secondhand smoke may occur in designated gaming areas.
• Position requires standing and walking for extended periods of time.
• Must be able to lift and carry items weighing up to 60 pounds.
• Must be able to work all shifts including evenings, weekends, and holidays.
• Requires frequent interaction with guests, team members, and management in a high-traffic environment.
• Level of Authority & Restrictions:
• Direct supervision of Food and Beverage Manager, Supervisors, and Executive Chef.
• Indirect supervision of all Food and Beverage team members.
• Responsible for hiring, training, scheduling, coaching, performance evaluations, and disciplinary actions within the department.
• Ensures proper staffing levels to support operational demands.
• Develops leadership capabilities within the management team to support succession planning and operational continuity.

Requirements
• Must be at least 21 years of age.
• Bachelor's degree in Hospitality Management, Business Administration, or related field required. Master's degree preferred. Double the required work experience indicated in requirements 3 and 4 below may be considered as acceptable fulfillment of this requirement.
• Minimum of seven (7) years of progressively responsible experience in Food and Beverage operations.
• Minimum of five (5) years of leadership or management experience in hospitality, resort, casino, or restaurant operations.
• Demonstrated experience managing multiple food and beverage outlets and large service teams preferred.
• Strong financial management experience including budgeting, forecasting, and cost control.
• Must possess and maintain a current Food Handler's Card as required by local health regulations.
• Must possess and maintain a valid Responsible Beverage Service (RBS) certification in accordance with California ABC requirements.
• Strong leadership, organizational, and communication skills.
• Ability to analyze operational and financial data and make strategic decisions.
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position.
• Must be legally authorized to work in the United States.
• Must successfully pass a pre-employment drug screening and criminal background check.
• Must comply with all company policies, gaming rules and regulations, including confidentiality requirements and workplace conduct standards
• Indian Preference will be observed in accordance with Tribal hiring policies.