Reports To: Regional Director of OperationsWe are offering relocation assistance and a sign on bonus!TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
Job SummaryThe
Director of Food and Nutrition Services is a key leadership role responsible for the overall success and performance of Food and Nutrition operations within a 100+ bed hospital. This position is ideal for a results-driven, innovative leader who is continuously seeking improved methods to enhance service delivery, operational efficiency, and patient and customer satisfaction. The Director provides strategic and operational oversight for all food and nutrition activities, including patient dining services, retail café operations, coffee shop, lounges, and catering services. This role ensures high-quality, cost-effective operations that meet or exceed client, patient, and stakeholder expectations while maintaining compliance with all regulatory, sanitation, and infection control standards. The Director is accountable for staff training and development, quality improvement initiatives, financial performance, and strong client relationships, while fostering a culture of service excellence, safety, and continuous improvement across the department.
Key Responsibilities:- Manages salaried managers and hourly associates in the Food Service Department
- Oversees the overall direction, coordination, and evaluation of the account
- Interviews, hires, and trains associates; plans, assigns, and directs work; appraises performance; rewards and disciplines associates; addresses complaints and resolves problems
- Prepares and manages annual budget
- Utilize company systems for completion of required daily/weekly/monthly reports such as inventory, cash reports, production records, payroll/time-keeping, etc.
- Oversees and participates in the preparation and service of food and beverage items in adherence to company food standards for preparation, presentation, sanitation and safety (meeting HACCP and OSHA guidelines) and portion control
- Additional duties as assigned
Qualifications:- Minimum of three years of direct food service operational management experience, preferably within a hospital, senior living, or related healthcare environment
- Associates or Bachelor's degree in Food Service Management, Food Services Technology, or a related field preferred
- Demonstrated knowledge of inventory management, purchasing, and food cost controls
- Strong understanding of food and nutrition operations, including quality standards, production, sanitation, presentation, and catering services
- Experience with P&L accountability and/or contract-managed services preferred
- Proven leadership and supervisory skills, with the ability to coach, develop, and manage teams effectively
- Excellent written and verbal communication skills, with the ability to communicate effectively across all levels of the organization, including leadership, clients, customers, and frontline associates
- Strong financial and analytical skills, including budgeting, accounting, and performance monitoring
- Proficiency with Microsoft Office and other computer-based systems, including email and internet-based tools
- ServSafe® certification required or ability to obtain upon hire
Apply to TouchPoint today!TouchPoint is a member of Compass Group USA
Click here to Learn More about the Compass StoryAssociates at Touchpoint are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf
Applications are accepted on an ongoing basis.
Touchpoint maintains a drugfree workplace.
Req ID: TouchPoint
PASCHA A BELNAVIS
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