Director of Field Operations

Service Global, Inc

$120K — $150K *
Telecommunications & Hardware
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Associate degree in Electronics, Telecommunications, or related field (bachelor's preferred).
  • Proven leadership experience in data center environments managing fiber and structured cabling crews.
  • Expertise in MPO/MTP deployment, fusion splicing, and cable management.
  • Proficient in fiber testing methods (OTDR and OLTS) and documentation.
  • Experience managing live-network activities without downtime through effective change control.
  • Strong skills in quality control and detailed reporting across all project phases.
  • Ability to remain calm and decisive under pressure while leading multiple teams.

Responsibilities

  • Lead on-site execution for fiber and low-voltage work across shifts and subcontractors.
  • Ensure compliance with safety and operational protocols, stopping work for unsafe conditions.
  • Direct live-floor MACs with effective outage avoidance strategies and coordination.
  • Oversee installation quality for rack and cabinet build-outs and cable management.
  • Manage testing workflows, defect triage, and certification documentation.
  • Coordinate logistics for tools, materials, and manpower to enhance crew productivity.
  • Report daily metrics on progress, safety, and quality to project leadership.

Benefits

  • Access to ongoing professional development and training programs.
  • Eligibility for safety and performance bonuses.
  • Supportive team environment focused on collaboration and innovation.
  • Flexible work hours to accommodate project demands.
  • Potential for advancement in a rapidly growing company.
Full Job Description
Role Summary:

Senior field execution leader responsible for getting the scope built safely, productively, and without avoidable downtime, coordinating crews, live-network MACs, and day-to-day delivery across the data hall floor.

Key Responsibilities:
  • Lead all on-site field execution for fiber and low-voltage scope across shifts, zones, and subcontractors; translate the build plan into daily crew assignments, workface readiness, and measurable production targets.
  • Own field safety, permit-to-work discipline, pre-task briefings, housekeeping, and compliance with client and construction site rules; stop work and escalate when conditions are unsafe or nonconforming.
  • Direct live-floor MACs and maintenance windows using approved MOP, SOP, and EOP controls, rollback planning, outage avoidance, and coordination with network operations and client stakeholders.
  • Oversee installation quality for rack and cabinet build-out, bonding, cable dressing, fusion splicing, MPO/MTP trunk and cassette deployment, labeling, and test readiness.
  • Manage field test and remediation workflows including OTDR, OLTS / Tier 1 / Tier 2 certification, defect triage, retest closure, and documentation traceability.
  • Coordinate materials, tools, lifts, access, and manpower with inventory, project management, and technical leads so crews remain productive and constraints are removed early.
  • Report daily progress, manpower, safety observations, quality issues, and recovery actions to project leadership; drive punch-list closure and readiness for turnover.

Required Skills and Knowledge:
  • Associate degree or diploma in Electronics, Telecommunications, Network Technology, or related field; bachelor's degree beneficial.
  • Strong field leadership experience running structured cabling and fiber crews in active data center or mission-critical environments.
  • Hands-on execution depth in MPO/MTP trunk and cassette deployment, fusion splicing, cabinet and rack build-out, telecom bonding, and airflow-conscious cable management.
  • Working mastery of fiber testing and certification methods including OTDR and OLTS / Tier 1 / Tier 2, with the ability to interpret failures and direct remediation.
  • Demonstrated ability to manage live-network MAC activity without unplanned downtime through disciplined change control, method statements, and escalation management.
  • Strong coordination, quality, and documentation discipline across redlines, daily reports, inspection checklists, and turnover records.
  • Calm decision-making under schedule pressure, with the presence to lead multiple crews and vendors in a safety-first manner.

Certifications / Training:
  • Required: BICSI Installer 2 or BICSI Technician certification or equivalent demonstrable data center field execution expertise.
  • Preferred: FOA fiber certification, manufacturer splicing / test-platform training, OSHA 30, and lift / equipment operator qualifications as applicable.


Mandatory Skills

Data Center Field Operations/Fiber & Structured Cabling Deployment/MPO/MTP & Fusion Splicing/OTDR & OLTS Testing/Live-Network MAC Management/Rack & Cabinet Build-Out/Safety & Quality Compliance/Crew Leadership

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