Hilton Grand Vacations

Director of Engineering

Hilton Grand Vacations • $90K — $120K *
Herndon, VA 20171In-Person
Hospitality & Recreation
Less than 5 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • 5+ years of maintenance experience
  • 3+ years of supervisory experience
  • 2+ years as Director of Engineering in a hotel
  • Familiarity with Life Safety System Requirements
  • Bachelor's degree preferred, or equivalent experience

Responsibilities

  • Conduct pre-shift meetings with staff to ensure readiness
  • Monitor staff performance and provide feedback regularly
  • Oversee recruitment, training, and performance appraisals
  • Maintain work area cleanliness and staff grooming standards
  • Ensure financial performance meets departmental budgetary goals

Benefits

  • Medical, Dental, Vision insurance
  • Paid vacation, sick leave, and holidays
  • Basic Life and AD&D insurance
  • 401(k) plan with match
  • Hotel discounts
Full Job Description
The Director of Engineering will be responsible for the operation, repair, and maintenance of all buildings, machinery, and equipment of the property.

WHAT YOU'LL DO:

Staff Management
  • Hold a pre-shift meeting with staff prior to reporting to stations.
  • Be prepared for each daily activity and review any variations with management and staff.
  • Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
  • Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
  • Consistently monitor the performance of associates on an on-going basis and provide feedback. Reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
  • Supervise the staff and handle any associate situation.
  • Properly handle all administrative work: including interviewing, hiring, performance appraisals and staff discipline documentation.
  • Select qualified, goal and service-oriented individuals and develop these individuals with clear guidelines to associates.
  • Ensure staff is always properly groomed and in uniform.
  • Ensure work area cleanliness is always maintained.
  • Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
  • Maintain close control and inventory of uniforms, supplies, and equipment.
  • Prepare and post weekly schedules in accordance with guest needs and staff availability.
  • Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department.
  • Maintain a complete and accurate set of logs.
  • Prepare and submit accident or injury reports when needed.
  • Be a Team Player and encourage the teamwork attitude among staff.
  • Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
  • Carries out supervisory responsibilities in accordance with hotel policy and applicable laws.
  • Plan, assign and direct work of associates.
  • Prepare and complete payroll according to Federal, State and property guidelines.
  • Promote open channels of communication between all hotel departments.

Training
  • Ensure all associates are safety conscious and trained in safe work practices.
  • Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
  • Implement proper training program and control the training of the staff to top efficiency and in accordance with DoubleTree by Hilton policies.
  • Facilitate new hire training.
  • Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.

ADMINISTRATIVE
  • Accountable for the financial performance of the department.
  • Prepare and control hotel budget for the department.
  • Monitor departmental, payroll and supply expenses in accordance with budgetary goals.
  • Holds department meetings and attends inter-departmental meetings.
  • Conduct inspections of work areas regularly and address items that need attention.
  • Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
  • Route associate commendations received from guests to the person responsible for assembling the daily packet.
  • Notify management of any pertinent information related to shift activities.
  • Determine the requirements for and the follow-up on special groups, VIPs, etc.
  • Follow supervisor's instructions and completes other duties as directed or assigned.
  • Demonstrate working knowledge of all local, Federal and State regulations including OSHA, Fire Department, Health Department, etc.

MAINTENANCE
  • Evaluate condition of hotel and systems and make appropriate recommendations to GM and Senior Director of Facilities
  • Strong technical skills in HVAC, electrical, mechanical, plumbing, carpentry, etc.
  • Familiar with chillers, cooling towers, chemical treatments, pneumatics, control systems, water systems, boilers, refrigeration, compressors, etc.
  • Strong energy management background.
  • Assist with overseeing capital construction and major maintenance projects.
  • Current on all safety and sanitation policies and procedures that impact the property.
  • Establish relationships with vendors and monitor vendors to assure quality, delivery, warranties, upgrades, etc. are consistently utilized. Work closely with vendors to assure proper pricing, delivery and maintenance.
  • Maintain and refine the preventative maintenance program.
  • Obtain competitive bids for all supplies and work orders.
  • Implement OSHA and ADA guidelines and programs.
  • Assist staff with guest room calls for minor and major repairs.
  • Conducts equipment repairs on HVAC, Laundry, Kitchen equipment, etc.
  • Review monthly operating budget, monitor and manage expenditures to ensure we stay within budget
  • Ability to meet deadlines while managing multiple priorities

WHAT WE NEED:
  • Must have 5 years' maintenance experience and 3 years' supervisory experience.
  • Must have 2 years' Director of Engineering experience in a similar capacity hotel
  • Ability to interpret and complete all required Life Safety System Requirements for State, County and Brand Expectations is required.
  • Birchstreet Procurement System experience preferred
  • HotSOS Communication Platform Experience preferred
  • Bachelor's degree preferred or equivalent combination of education and experience.

WHAT WE OFFER:
  • Medical, Dental, Vision
  • Vacation, Sick, and Holiday Pay
  • Basic Life and Basic AD&D
  • Voluntary Life and AD&D
  • Voluntary Short-Term Disability
  • Voluntary Long-Term Disability
  • Voluntary Hospitality Insurance
  • Voluntary Critical Illness Insurance
  • Voluntary Accident Insurance
  • 401(k) with match
  • Hotel Discounts

About Hilton Grand Vacations

Hilton Grand Vacations is a global leader in vacation ownership, providing exclusive access to some of the world's most popular destinations. With a portfolio of 62 resorts and over 325,000 members, the company offers a range of vacation experiences, from beachfront getaways to mountain retreats. Hilton Grand Vacations is committed to providing exceptional customer service and creating unforgettable vacation memories for its members.
Learn more about Hilton Grand Vacations
Size
13,000 employees
Market Cap
$4.3 billion
Industry
Hospitality & Recreation
Net Income
-$201 million
Founded
1992
5 Year Trend
+8.1%
Revenue
$894 million
NASDAQ
HGV
* Ladders Estimates

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