Benefits available to our employees:

Lucrative vacation time - 168 hours

Mental Wellness Days - 3 days

Medical insurance, prescription tools, dental, vision, mental health, wellness programs, EAP, life and ADD and the ability to participate in a 401K, Supplemental - accident, hospital indemnity and critical illness.

POSITION PURPOSE

The Director of Emergency Services provides strategic, operational, and clinical leadership for Lightshare's Emergency Services operations. This position is responsible for ensuring the delivery of safe, timely, coordinated, and high-quality behavioral health and substance use services to individuals experiencing acute or emergent needs.

The Director oversees the overall performance of Emergency Services, including crisis response, emergency admissions, assessment, stabilization, disposition, patient flow, staffing, regulatory compliance, and coordination with hospitals, EMS, law enforcement, courts, community partners, and internal programs.

The Director is accountable for developing effective systems, monitoring department performance, establishing measurable expectations, developing leaders, and ensuring Emergency Services operates in alignment with Lightshare's mission, strategic objectives, regulatory requirements, and standards of care.

KNOWLEDGE, SKILLS & ABILITIES

• Emergency behavioral health operations.
• Crisis intervention and stabilization.
• Patient flow and admissions.
• Behavioral health and substance use treatment systems.
• Regulatory compliance and accreditation.
• Staff development and performance management.
• Budget management.
• Data analysis and KPI development.
• Quality improvement.
• Risk management.
• Conflict resolution.
• Community partnership development.
• Electronic health records and healthcare technology.
• Strong written and verbal communication.
• Strategic planning and execution.

CARF & REGULATORY ALIGNMENT

The Director of Emergency Services is accountable for maintaining operational readiness and compliance with applicable:

• CARF
• AHCA
• DCF
• Medicaid
• Managing Entity
• HIPAA
• Applicable Florida behavioral health statutes and regulations
• Lightshare policies and procedures
• Applicable contractual requirements

MINIMUM QUALIFICATIONS

• Bachelor's degree in Behavioral Health, Healthcare Administration, Social Services, Nursing, Psychology, or related field required.
• Master's degree preferred.
• Minimum of 5 years of progressive healthcare or behavioral health experience.
• Minimum of 3 years of management or leadership experience.
• Experience overseeing emergency, crisis, behavioral health, substance use, or related services.
• Demonstrated experience managing multidisciplinary teams.
• Knowledge of behavioral health crisis systems and emergency services.
• Strong understanding of regulatory and accreditation requirements.
• Strong organizational, analytical, and communication skills.

Director is responsible for strategic leadership, emergency operations, crisis and emergency response, admissions and patient flow, staff development, quality and performance improvemet, regulatory and compliance, Community and eternal partnerships, financial and resource management, operational excellence, continuance improvement.