The Sales Support Representative position's primary duties are to provide support for internal/external customers and Sales/Management by processing invoice billings, customer stock order reports, sales agreement reports, warranty claim processing, and sales inbox coordination This position requires someone with a professional attitude and relevant work experience who is well versed in Excel and an ERP/CRM-type order management system, is highly organized, detail-oriented, and can apply critical thinking and effective communication skills to their responsibilities.

We are seeking a strategic, hands-on Director of Distribution Operations to lead warehouse and dispatch operations across our distribution network. This role is responsible for driving operational excellence, safety, productivity, service levels, inventory accuracy, and consistent processes across all of our warehouse locations, including facilities in Ohio, Pennsylvania, Virginia, Illinois, Alabama, Indiana and Kentucky. The Director will partner closely with leaders across the organization to support customer fulfillment, business growth, and continuous improvement.

What You'll Do

1. Lead warehouse and distribution operations across multiple locations, including receiving, storage, material handling, shipping, order fulfillment, and dispatch.
2. Collaborate with many areas of the organization to efficiently meet customers' needs including but not limited to leadership, sales and procurement teams.
3. Direct, coach, and develop warehouse leadership and team members, including warehouse supervisors at each location.
4. Establish, standardize, and reinforce operating procedures to ensure consistent execution across all facilities.
5. Promote a strong safety culture and ensure compliance with company policies, OSHA regulations, DOT requirements, and applicable industry standards.
6. Oversee dispatch operations to support timely, accurate, and reliable customer deliveries.
7. Partner cross-functionally to support customer fulfillment, project requirements, inbound material flow, supplier and company deliveries, receiving capacity, and inventory accuracy.
8. Monitor warehouse capacity, labor planning, productivity, budgets, and operational performance across all locations.
9. Develop and track key performance indicators, analyze operational data, and implement corrective actions and process improvements as needed.
10. Lead continuous improvement initiatives focused on productivity, service excellence, cost reduction, inventory positioning, network optimization, and operational efficiency.

What We're Looking For

1. Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Business Administration, or a related field preferred.
2. Six or more years of progressive leadership experience in warehouse, distribution, logistics, or supply chain operations.
3. Four or more years of multi-site leadership experience preferred.
4. Experience in utility distribution, industrial distribution, construction supply, electrical products, or a similar industry strongly preferred.
5. Strong analytical and problem-solving skills, including experience developing KPIs and managing performance outcomes.
6. Experience with warehouse management systems, ERP systems, and inventory control processes preferred.
7. Excellent communication, leadership, and stakeholder management skills.
8. Ability to travel up to 50% as needed.

Why Join Us

This is an opportunity to make a meaningful impact by leading critical distribution operations, strengthening processes across multiple locations, and helping build scalable systems that support continued business growth. The successful candidate will be a collaborative leader who thrives in a fast-paced environment and is committed to safety, service, accountability, and continuous improvement.

If you are seeking a purposeful role that values collaboration and teamwork, this opportunity may be a great fit for you. We offer a comprehensive benefits package that includes medical, dental, vision, and life insurance; paid holidays; paid time off; and retirement benefits after one year of employment, including a 401(k) plan and company-funded pension plan.