Location

Primary Location:

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Secondary Location:

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Responsible for planning, directing, and coordinating all aspects of the assigned retail and/or residential dining operations on a specific campus and/or location. Responsible for multiple unique retail food service and/or residential dining locations, which may include national-brand franchises, KSU internal brands, and University-managed third-party operations. Enforces compliance with all policies and procedures related to both food service and Kennesaw State University.

Responsibilities

KEY RESPONSIBILITIES:

1. Supervises assigned staff with responsibility for hiring, coaching, and performance management

2. Ensures compliance with university and/or franchise training requirements and maintains records of current documentation

3. Develops and supports customer service and employee engagement initiatives

4. Effectively manages and adheres to KSU Dining systems and procedures for the ordering, receiving, storing, preparing, serving, and selling of food and related products

5. Provides leadership in new concept creation, as well as promotional menu development and execution

6. Creates and maintains a safe and sanitary work environment and ensures requirements for appropriate sanitation and safety levels are met

7. Consistently meets sales and revenue targets, effectively manages food and labor costs so that budget requirements are met or exceeded

8. Assists in forecasting and accounting processes for assigned location(s)

9. Conducts and oversees weekly and month-end inventory and properly maintains records to comply with University and BOR rules, and other regulatory policies, procedures, regulations, and standards

10. Serves as main point of contact for, and maintains relationships with, national franchise contacts, vendors, and key service users

11. Maintains brand compliance and coordinates marketing activities and promotions for assigned location(s)

12. In collaboration with the divisions marketing team, develops and implements marketing strategies across assigned dining locations

13. Responsible for ensuring excellent customer service

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education or an equivalent combination of relevant education and/or experience

Other Required Qualifications
Manager ServSafe Certification

Required Experience
Seven (7) years of related experience at a senior manager level or higher in a food service establishment

Preferred Qualifications

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field

Preferred Experience
Previous experience in a Higher Education food service setting
Previous experience with oversight of multiple concepts

Knowledge, Skills, & Abilities

ABILITIES
Able to manage and ensure compliance with national franchise brand standards and multi-concept food service operations including HACCP
Able to handle multiple tasks or projects at one time meeting assigned deadlines

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .

Other Information

This is a supervisory position.
This position has financial responsibilities.
This position will be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time.