Picture a Neos customer who used to call support for every workflow question. Six months in, theyre training their own new hires, building their own reports, and showing peers the shortcuts theyve discovered. That shift, from dependent to confident, is what great customer education makes possible. Its also central to how Assembly grows. Were looking for a Director of Customer Education to build that experience at scale. Youll design the learning strategy that takes Neos customers from onboarding to deep product mastery, and youll do it in a way that reduces the cost of training per customer without cutting corners on quality. This is a chance to build a program from a position of real influence, partnering directly with Product, Customer Success, and our Chief Customer Officer to make education a genuine driver of retention and growth. What Youll Do  Set the strategy for how Neos customers learn, from self-serve courses and certifications to live webinars and in-product guidance  Build a digital-first education model that shifts volume from high-touch, live training to scalable, on-demand resources  Launch and grow a Neos certification program for users, administrators, and implementation partners  Lead and develop the Customer Education team, including Jennifer Allen and her direct reports  Partner with Product, Customer Success, and Implementation to embed education into every product launch and onboarding journey  Track KPIs like cost per training interaction, adoption rates, and time-to-value, and report progress to senior leadership What You Bring  8+ years in customer education, instructional design, or learning and development in a B2B SaaS environment, including 3+ years leading a team  A track record of building a scalable, digital-first training model that lowered cost per customer without sacrificing quality  Strong command of LMS platforms and digital content tools  A data-driven approach to setting KPIs and proving program ROI  Bonus: experience in legal tech or vertical SaaS, and background building a customer certification program What We Offer  A competitive base salary, commensurate with experience  Comprehensive medical, dental, and vision coverage  Flexible PTO  Remote-first work environment with home office support Assembly Software is a fully remote, PE-backed B2B SaaS legal technology company serving personal injury law firms across the United States. Our flagship product, Neos, is the leading cloud-based case management platform purpose-built for PI firms. With approximately 130 employees and a growing customer base, we are scaling the way PI law firms operate, and customer education is central to that mission. When youre considering a new job, its normal to have a ton of questions. Here are a few things we get asked all of the time: I am tired of the daily grind of a commute, where are you located? With the exception of an occasional visit to our Miami, FL office, we rely on Teams and Zoom for virtual video meetings, so when you work at Assembly, you get to work in the comfort of your own home in your PJs if youd like! What makes Assembly Software so special? The people are the heart of our organization! Our passion for our products and our entrepreneurial spirit creates an energetic and fun work culture. Assembly Software is a SaaS organization and the leading provider of case management solutions and through our three brands, Neos, Needles, and TrialWorks, we have a rich multi-decade history. Today we have assembled the largest user base in the industry, with over 2,500 law firm customers and more than 40,000 users. In 2017, the business was acquired by Ridge Road Partners - a group of long-term focused, business builders - who are transforming the business into a dynamic, fast-growth enterprise. Additionally, Assembly Software offers a competitive compensation package with uncapped commissions for our Account Executives, and built-in accelerators. What are the benefits like? Competitive! You will be able to elect from competitive health, dental, and vision benefit plans in addition to short and long term disability, and other supplemental insurance options. We also offer 401k, flexible time off, paid parental leave, and an employee assistance program. We value our employees and reward and recognize your contributions.