Director of Conference Services

Auberge Collection

$100K — $110K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Preferred college degree in hospitality or related field.
  • 3-5 years' experience as Director of Event Services in full-service resort or hotel.
  • Proven experience managing large-scale complex events and property buyouts.
  • Demonstrated skills in strategic planning, leadership, and team management.
  • Strong negotiation and problem-solving abilities under pressure.

Responsibilities

  • Lead and set standards for Group customer engagement and turnover management.
  • Foster team cohesion, communication, and morale within the Event Management Team.
  • Utilize sound judgment to solve problems calmly and effectively.
  • Manage event planning from vision development through execution with attention to detail.
  • Execute upsell initiatives and forecast event revenue accurately.
  • Analyze trends and competitor activity to identify improvement and revenue growth opportunities.
  • Assist in managing the department's fiscal resources for profitability.

Benefits

  • Access to a luxury island setting for work and events.
  • Opportunities for personal and professional growth.
  • Collaborative and passionate team environment.
  • Engagement with high-profile clientele and diverse events.
Full Job Description
The base annual salary range for this position is $100k - $110k. We are seeking a Director of Event Services who is passionate about creating meaningful, and inspired group experiences in an unparalleled luxury island setting. The Director of Event Services will oversee our Event Management team and bring to life events that reflect Auberge core values - Excellence, Nurturing, Respect, Individuality, Curious, and Heartfelt. From strategic planning to flawless event execution, this role blends thoughtful leadership with hands-on hospitality. Serve as the primary connection between our Group clients and our internal teams, guiding events from vision through execution, with excellence. Reporting directly to the Director of Catering & Events. 37Leads and sets the standards for Group customer engagement; responsible for management of Group turnovers from the Group Sales Team.37Responsible for Event Management Team cohesion, communication and morale.37Demonstrate clear and composed problem-solving skills, using sound judgment even under pressure.37Strong leadership, excellent communication, organization and negotiation abilities.37Perform all job functions with strong attention to detail, efficiency, and accuracy. Prioritize, organize, and follow up effectively.37Consistently demonstrates ability to manage multiple tasks and priorities simultaneously.37Partner with clients to plan, develop and execute programming, activities and experience that align with Auberge's Core Values and our Hawaiian culture.37Responsible for Event Management upsell initiatives and the accurate forecasting of event revenue.37Partner with Director of Catering & Events to analyze trends, customer behavior and competitive activity to identify opportunities for improvement and revenue growth.37Assist the Director of Catering & Events to manage fiscal resources of the department to ensure profitability.37Proven track record of managing large-scale complex events and property "buyouts". Qualifications Education: 37Any combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential functions. College degree preferred. Experience: 373-5 years of experience as a Director of Events Services in a full-service resort or hotel, with experience handling incentives, weddings, and the social market. Additional Information

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