Job Announcement: Director of CHW Services About the Role:We're seeking an energetic, organized leader with experience in community engagement and social work or case management to manage a team of
one Manager and 10 Community Health Workers (CHWs) serving hundreds of clients annually. This position is offered through a partnership between Highmark Health in
Pittsburgh, PA and IMPaCT Care. While the role supports Highmark Health's community health initiatives, you will be directly employed by IMPaCT Care.
Interested? Read on.Who You AreYou lead with purpose, accountability, and collaboration, valuing diverse perspectives and ensuring everyone has a voice. You're highly organized, follow through on commitments, and use data to monitor progress. You own mistakes as learning opportunities and focus on fixing both immediate problems and underlying systems. You balance independent work with direct team and client engagement. You have strong communication skills and cultural awareness to navigate diverse communities effectively. Bilingual candidates are a plus if you speak Spanish or other languages.What You'll Do- Oversee a team structure of one Manager and 10 CHWs, providing leadership, coaching, and accountability at both levels
- Build your team by partnering with community-based organizations to recruit and hire caring, trustworthy CHWs and administrative staff
- Work on-site to oversee day-to-day programmatic and personnel operations, supervising staff in alignment with program goals
- Integrate CHWs into community and clinical settings and ensure high-quality patient support
- Deliver and report high performance on quality outcomes and program satisfaction for all individuals receiving CHW support
- Achieve high patient and staff satisfaction to promote retention and growth of the program
- Build IMPaCT's presence in the Pittsburgh area through partnerships and strategic selection of engagement activities
- Ensure high-quality delivery of client services - including strategic planning, hiring, training, professional development and programmatic support - to support Highmark Health's CHW program locally
What You Bring- Graduate degree in Social Work, Public Health, Population Health, or Healthcare Administration
- 5 years of healthcare experience with 2+ years in a leadership role with responsibility for operational excellence, with a track record of developing and leading strategic initiatives, achieving outcomes through program implementation, and managing budgets
- Experience with recruiting, managing, and developing high-performing staff
- Experience with developing community-facing programs, including building and sustaining successful external partnerships
- Exceptional presentation, interpersonal, and writing skills
Details- Job Type: Full-time
- Location: In-person, Pittsburgh, PA
One of our core values is to create a diverse workplace that welcomes and values each team member's unique perspective, background, and ideas. We are committed to an inclusive and diverse workplace. 
