Director of Commercial Loan OperationThe Director of Commercial Loan Operations is responsible for the strategic leadership, management, and oversight of all commercial loan operations functions for the Bank. This role ensures operational efficiency, regulatory compliance, data integrity, and superior internal and external customer service throughout the loan lifecycle. The Director partners closely with lending, credit, compliance, IT, and executive leadership to support loan growth initiatives and to evaluate, implement, and optimize technology solutions, including end-to-end loan origination systems.
Essential FunctionsLeadership & Strategy- Set the strategic direction for Commercial Loan Operations to align with corporate goals for growth, profitability, credit quality and customer experience.
- Provide leadership and direction for all loan operations functions including loan booking, documentation, servicing, collateral management, boarding, maintenance, and post-closing review.
- Develop and execute strategic initiatives to enhance loan operational efficiency, scalability, and service delivery.
- Build, mentor, and manage a high-performing loan operations team, including performance management, training, and succession planning.
- Foster strong collaboration between loan operations, lending teams, credit administration, compliance, and technology teams.
Operational Oversight- Oversee daily loan operations workflow ensuring timely, accurate, and compliant loan processing.
- Maintain operational procedures that support consistency, scalability, and strong internal controls.
- Monitor loan boarding, payment processing, escrow administration, collateral tracking, loan modifications, and payoffs.
- Ensure data integrity between loan origination systems, core system, and ancillary platforms.
- Develop and monitor key performance indicators (KPIs) and service level standards.
Technology & Process Improvement- Evaluate, recommend, and assist with implementation of loan technology platforms, including end-to-end Loan Origination Systems (LOS).
- Serve as primary business owner for loan operations system integrations with Jack Henry and related ancillary systems (Loan Vantage).
- Lead process improvement initiatives utilizing automation, workflow management, and digital solutions.
- Partner with the SME of Loan operations in core (Silverlake), the Loan Servicing Manager to coordinate user acceptance testing (UAT), system conversions, and implementation projects.
- Partner with IT and vendors to optimize system functionality and troubleshoot operational issues.
- Identify opportunities to streamline processes and reduce manual intervention while maintaining strong risk controls.
Compliance & Risk Management- Ensure day-to-day adherence to applicable laws and regulations (e.g., ECOA/Reg B, TILA/Reg Z, RESPA/Reg X, HMDA/Reg C, FCRA/Reg V, Flood, Fair Lending/UDAAP, SCRA, MLA, BSA/AML operational touchpoints, state requirements).
- Maintain strong internal controls to mitigate operational, compliance, and reputational risks.
- Coordinate and respond to internal audits, external audits, and regulatory examinations.
- Ensure accurate loan documentation, collateral perfection, and exception tracking.
- Stay current with regulatory changes impacting loan servicing and operations.
Vendor & Relationship Management- Manage relationships with loan system vendors and service providers.
- Direct vendor and third-party relationships (doc prep, flood, title, appraisal, servicing tools), including due diligence, performance reviews, and contract renewals
- Coordinate system upgrades, enhancements, and vendor implementation projects.
Reporting & Data Management- Ensure accurate and timely loan reporting for management, regulatory filings, and internal analytics.
- Provide operational reporting to executive leadership and lending management.
- Utilize system data to identify trends, risks, and operational improvement opportunities.
Skills and Abilities- Strong customer service and interpersonal skills
- Effective written and verbal communication
- Strong problem-solving ability with timely resolution
- Dependable, punctual, and highly accurate
- Detail-oriented, organized, and able to maintain confidentiality
- Positive, team-focused, can-do attitude
- Willingness to learn and adapt to new technology
- Familiarity with financial terms and practices
- Ability to gather, analyze, and assess data
- Proficient typing and basic computer skills (word processing, spreadsheets, email)
Education- Bachelor's degree in finance or business administration, or equivalent years of experience
- 7 years of progressive experience in commercial loan operations, credit administration, or commercial banking support functions.
- 3 years of leadership or management experience within a community or regional bank (generally under $10B in assets preferred).
