Director of Clinical Services

Volunteers of America

$90K — $115K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in nursing (BSN) required; must hold a current RN license.
  • Minimum of four years' experience working with frail or elderly populations.
  • At least four years of nurse management experience is preferred, especially in hospital or community settings.
  • Strong relationship-building skills at all organizational levels necessary.
  • Must possess a valid driver's license and reliable transportation.

Responsibilities

  • Oversee overall operational and clinical effectiveness of the PACE clinic and associated departments.
  • Supervise and support the PACE Clinic Manager and Homecare Manager to ensure quality care delivery.
  • Develop policies for participant care with medical providers to enhance service standards.
  • Implement clinical programs aimed at improving participant outcomes and care quality.
  • Coordinate with contracted service providers to facilitate effective care delivery.
  • Manage nursing schedules and ensure compliance with clinical documentation standards.
  • Engage in quality improvement initiatives and participate in the Quality Assurance Committee.

Benefits

  • Medical, dental, and vision insurance provided.
  • 403(b) retirement plan with discretionary contributions available.
  • Generous paid time off including vacation, holidays, personal, and sick days.
  • Life insurance and short-term disability coverage included.
  • Employee Assistance Program offered for support services.
  • Wellness incentives allowing employees to earn up to $350.
  • Early access to earnings—up to 50% available.
Full Job Description
Pay Range: $90,000 - $115,000, based on experience

Schedule: Monday-Friday 8:00 AM-5:00 PM (Occasional Weekends required)

What We Offer

  • Medical, Dental & Vision Insurance
  • 403(b) with discretionary contribution
  • Paid Time Off (Vacation, Holiday Personal & Sick Days)
  • Life Insurance & Short-Term Disability
  • Employee Assistance Program
  • Wellness incentives (earn up to $350)
  • Get paid early (access up to 50% of earnings)
  • Referral bonuses & scholarship opportunities


About the Job: The PACE Director of Clinical Services provides direction, coordination, supervision and implementation of professional and supportive services to residents/clients using nursing theory and process in accordance with the Kentucky RN Scope of Practice. The Director of Clinical Services assures the Senior Community Care PACE participants are treated with respect and dignity, recognizing individual needs and encouraging independence. The position will perform initial and ongoing assessment of physical & psychosocial needs, collaborate and coordinate with collaborate with other members of the PACE Interdisciplinary Team, healthcare system and and agencies and care providers as needed. The position will oversee the care, counsel and health teaching of the ill, injured, or infirm and maintenance of health and/or prevention of illness of PACE participants.

Required Qualifications:

  • Strong ability to create, build and maintain relationships at all levels.
  • Must have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact.
  • Must have a valid driver's license, proof of insurance and have means of transportation.
  • Education: Graduate of a school of professional nursing program required with Bachelors of Science Registered Nursing (BSN). Current State Registered Nurses License and Cardio Pulmonary Resuscitation (CPR) certification required.
  • Experience: A minimum of four (4) years' experience in working with the frail or elderly population required. At least four (4) years of nurse management experience in a hospital, nursing home or community-based setting is strongly preferred. Proven experience leading a team of professionals.


Essentials:

  • Provides oversight and direction of the overall operational and clinical effectiveness of the PACE clinic, homecare department, and medication department.
  • Provides oversight, management, and coordination of the consistency and quality of the twenty-four (24) hour care provided to program participants.
  • Provides direct supervision and support of the PACE Clinic Manager, Homecare Manager, and assures effective functioning of the medication department. Provides clinical oversight of nursing and personal care to participants in the PACE Center working under the supervision of the Center Director or designee.
  • Oversees the provision of nursing care to ensure all ordered, approved, or care planned nursing care and services are delivered timely and in accordance with nursing standards or practice.
  • In conjunction with the Medical Director and and/or other Primary Care providers, develops policies and guidelines for participant care (e.g., triage, disease management, adherence to NPA and state model practices).
  • Develops and oversees the implementation of clinical and other programs to improve participant outcomes and/or improve the quality and effectiveness of care provided, including but not limited to utilization management, residential care coordination, end-of-life/palliative care program, advanced care planning, etc.
  • Under the direction of the Executive Director, is accountable for meeting established financial, operational, and quality targets.
  • Functions as an engaged member of the SCCNKY PACE leadership team. Coordinates and partner with other leadership team members, assisting in developing and implementing organizational and strategic initiatives.
  • Actively participates and engages in the implementation of quality improvement initiatives. Actively participates as a member of the Quality Assurance Committee.
  • Oversees SCC's infection control and wound care programs to ensure optimal participant outcomes and continuous improvement.
  • Coordinates with contracted service providers (e.g., nursing homes, assisted living, lab, oxygen, etc.) to ensure effective care and service delivery to program participants.
  • Ensures that direct reports' job responsibilities, authorities, and accountability are defined and understood.
  • Engages in team building, coaches and mentors staff, instructs and teaches staff as needed, and trains clinical staff to function independently.
  • Oversees the system/process for ensuring both compliance and effectiveness of orientation and ongoing competencies for all staff providing clinical services, including registered nurses (RNs), licensed practical nurses (LPNs), certified nursing assistants (CNAs), personal care attendants (PCAs) and, medication technicians, Ensures that clinical staff work within their scope of practice.
  • Manages the nursing on call schedule, communicating with weekend and after-hour staff and follows up as required/needed. Manages and reviews participants' records, charts, pertinent information, and staff documentation.
  • Assures that clinical documentation is maintained up to date in SCC medical records and in accordance with Senior CommUnity Care standard operating procedures.
  • Educate staff in regard to care and treatment for the elderly. As needed or required, provides direct nursing care to participants to ensure ongoing continuity of participant care.
  • Establishes and maintains accountability for high customer service standards and monitors, evaluates, and responds to opportunities for improved participant and family/caregiver satisfaction.
  • Maintains the stability and reputation of Senior CommUnity Care by ensuring all activities and operations are performed in compliance with local, State, and Federal laws and regulations and organizational policy.
  • Is responsible for adherence to program/organizational cultural standards, including supporting the development and integration of these standards within the team through modeling, coaching, and accountability.
  • Follows all Senior CommUnity Care policies and procedures and Occupational Safety and Health Administration (OSHA) safety guidelines.
  • Protects privacy and maintains confidentiality of all company procedures, results and information about employees, participants and families.
  • Handles potentially infectious specimens with appropriate biohazard precautions, and practices Universal precautions.
  • Participates in continuing education classes and any required staff and training meetings. Maintains professional affiliations and any required certifications.
  • Performs other duties as required and/or assigned by the Executive Director.

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