DescriptionWe're is seeking a highly motivated and client-focused
Account Director to manage strategic relationships with key customers across multiple verticals. This individual will serve as the primary point of contact for assigned accounts, ensuring:
- Exceptional client satisfaction,
- Commercial performance.
- Alignment between Fetcherr's product suite and each client's business objectives.
Key Responsibilities:- Serve as the day-to-day contact for strategic clients, managing relationships and ensuring high levels of satisfaction and engagement
- Understand client needs and business goals, and translate them into actionable plans that align with Fetcherr's capabilities.
- Proactively identify opportunities to drive additional value for the client through product adoption, feature utilization, and cross-sell initiatives.
- Support contract renewals and commercial discussions, working closely with internal stakeholders to deliver mutually beneficial outcomes.
- Coordinate with internal teams (Product, Program, Tech, Support, and Data Science) to ensure successful solution delivery and issue resolution.
- Monitor client performance metrics, analyze trends, and provide insights and recommendations for continuous improvement.
- Represent the client's voice internally to influence product development and service enhancements.
- Willingness to travel for client meetings, QBRs, or industry events.
Requirements- 10-12 years of experience in a client-facing commercial role ideally involving customer success, account management, or strategic partnerships.
- Strong interpersonal and relationship management skills with the ability to interact confidently at multiple organizational levels.
- Excellent communication skills, both verbal and written, including the ability to present effectively to senior stakeholders.
- Analytical thinker with the ability to derive insights from data and drive strategic conversations.
- Self-starter with the ability to manage multiple priorities in a fast-paced, dynamic environment.
- Bachelor's degree in Business, Economics, Aviation Management, or a related field. A Master's degree is a plus.
- Experience in travel, mobility, logistics, marketplaces, or other demand-driven industries - advantage
- Experience working with enterprise clients - advantage
What Fetcherr Offers:- Competitive salary and performance-based incentives.
- A comprehensive benefits package, including professional development opportunities.
- The opportunity to work with cutting-edge AI technology across multiple industries.
- Flexible work options, including remote opportunities.
- A collaborative and inclusive workplace culture.
Join Fetcherr and help shape the future of airline revenue management through innovation and partnership.
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This role is based in Louisville, KY, with remote flexibility, and will work closely with global clients and internal teams. 
