What We NeedCorpay is currently looking to hire a Director of Client Services within our Client Services organization. This position falls under our Account Management team and is located in Louisville, KY. As the Director, Client Services, you will lead the account management team responsible for the day-to-day relationships with our gift card program clients, ensuring a consistent, best-in-class client experience while driving revenue growth within existing accounts. Working collaboratively with associates across sales, operations, and implementation, you will oversee service delivery, coach and develop your team, and serve as a senior escalation point for complex client needs. This role requires the ability to balance operational excellence with a growth orientation across a portfolio of high-profile clients.
This role reports to the Vice President, Client Services and partners closely with a peer VP who co-leads the account management function. Periodic domestic travel may be required for client meetings, business reviews, and company events.
How We WorkAs a Director of Client Services, you will be expected to work in an office environment. Corpay will set you up for success by providing:
- Assigned workspace in Louisville, KY
- Company-issued equipment
- Hands-on training
Role ResponsibilitiesThe responsibilities of the role will include:
- Leading, coaching, and developing the account management team to ensure strong performance, accountability, and professional growth.
- Identifying opportunities to grow revenue within existing client accounts through upselling, cross-selling, and expansion of services.
- Partnering with sales and account leadership to support renewal strategies, pricing discussions, and client growth plans.
- Owning senior-level client relationships and acting as an escalation point for complex service concerns or delivery issues.
- Coaching account managers on maintaining a strong cadence of business reviews and regular client communication.
- Establishing and maintaining service standards, processes, and workflows that support a best-in-class client experience.
- Optimizing account-manager-to-portfolio assignments so portfolios match skill sets and are positioned to grow.
- Monitoring client health, retention trends, service levels, and operational metrics to identify risks and opportunities.
- Partnering across sales, operations, implementation, and other internal teams to ensure seamless onboarding, delivery, and ongoing support.
- Leading client business reviews that highlight value delivered, uncover evolving needs, and position additional solutions aligned with client goals.
- Preparing and presenting regular updates, business reviews, and performance insights to executive leadership.
- Ensuring compliance with company policies, service commitments, and applicable contractual requirements.
Qualifications & Skills- Bachelor's degree in business, communications, management, or a related field; advanced degree preferred.
- 8+ years of progressive experience in client services, account management, customer success, or a related client-facing leadership role.
- Proven ability to build strong client relationships and lead through complex service environments.
- Strong business acumen with experience managing performance metrics, budgets, and resource planning.
- Excellent communication, presentation, problem-solving, and conflict-resolution skills.
- Demonstrated ability to work cross-functionally and influence outcomes across multiple stakeholders.
- Proficiency with CRM, reporting tools, and Microsoft Office applications.
Key Attributes of the Ideal Candidate- Relationship-driven and consultative, comfortable owning senior-level client relationships
- Calm under pressure, strong at de-escalation and cross-functional problem solving
- A natural coach and mentor who develops team members
- Business-minded, balancing operational discipline with a growth orientation
- A true team player who thrives in a collaborative, close-knit environment
Benefits & Perks- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
