Job Description

We9re looking for a strategic, operationally minded Director of Client Delivery to lead the delivery function for our Growth & Marketing Practice. This external client-facing role is responsible for ensuring every client engagement, from complex website builds to integrated marketing initiatives, is delivered with excellence, consistency, and accountability.

Reporting directly to the Partner and Practice Lead, you9ll oversee the Project Management function while partnering closely with Account Management to ensure strategy, execution, client communication, and delivery remain tightly aligned. You9ll establish scalable delivery processes, improve resource planning, mentor the project management team, and provide executive oversight for our most complex and high-profile engagements.

This role is ideal for someone who thrives in fast-moving environments, enjoys building operational excellence, and sees technology and AI as force multipliers for both people and processes.

What Work You Will be Responsible For:

Delivery Leadership

• Lead the delivery function across website development, digital marketing, branding, CRM, and strategic marketing engagements.
• Oversee a portfolio of projects to ensure work is delivered on time, on budget, within scope, and aligned with client objectives.
• Serve as the senior escalation point for delivery, proactively identifying risks, resolving issues, and maintaining momentum across engagements.
• Provide executive oversight on complex, high-value, or high-visibility projects.
• Translate contracts, scopes of work, retainers, campaign plans, website needs, and recurring deliverables into organized internal project plans, timelines, task lists, and workflows.
• Partner closely with Account Management to ensure client expectations, project priorities, and delivery plans remain aligned throughout the lifecycle of every engagement.
• Drive accountability across cross-functional teams for project health, communication, quality, and execution.

Team Leadership

• Directly manage and develop the Senior Project Manager and Project Coordinator.
• Provide delivery leadership and operational guidance across Account Management through planning, workflow coordination, project governance, and cross-functional collaboration.
• Foster strong partnerships between Project Management, Account Management, Strategy, Creative, Digital, and Development teams.

Operational Excellence

• Audit and continuously improve delivery processes to create a more scalable, efficient, and predictable client experience.
• Design and implement standardized methodologies for project planning, resource management, status reporting, documentation, quality assurance, and risk management.
• Improve forecasting, capacity planning, workload balancing, and resource utilization across the practice.
• Partner with Practice Leadership to ensure projects are appropriately scoped, staffed, and positioned for successful delivery and profitability.

AI, Automation & Microsoft 365 Integration

• Work closely with the Director of MarTech to lead the department9s adoption of AI-enabled project management and operational workflows using tools such as Copilot Enterprise, ChatGPT, Claude, and other approved AI platforms.
• Identify opportunities to automate repetitive project management, task creation, intake, approval, reporting, documentation, and administrative processes.
• Use Microsoft tools such as SharePoint, Teams, Planner, Project, Lists, Power Automate, and Power BI to improve collaboration, visibility, accountability, and speed.
• Help optimize systems that turn contract details, scopes of work, client agreements, and recurring service models into actionable internal tasks, templates, timelines, and workflows.
• Work with the team to ensure automations are practical, accurate, adopted, and aligned with how the department actually works.
• Develop and maintain standardized project hubs, dashboards, document libraries, intake forms, task lists, and communication structures.
• Partner with internal technology, compliance, and leadership teams to ensure AI and automation tools are used securely, responsibly, and in alignment with firm policies.

Client Leadership

• Serve as a senior client-facing leader on strategic engagements, bringing confidence, professionalism, and operational expertise to key meetings and conversations.
• Support Account Management on executive-level client conversations, project escalations, scope discussions, and delivery planning.
• Help ensure every client receives a consistent, organized, and high-quality experience throughout every engagement.

Business Performance

• Monitor portfolio health through key delivery metrics including project profitability, utilization, resource capacity, timeline adherence, and client satisfaction.
• Provide leadership with visibility into delivery performance, operational risks, staffing needs, and opportunities for continuous improvement.
• Help build the operational foundation needed to support the continued growth of the practice.
• Create a culture of accountability, proactive communication, continuous improvement, and exceptional client service.
• Establish clear project management standards, coaching, and professional development for the delivery team.

Basic Qualifications:

• Bachelor9s degree
• 10+ years of experience leading project delivery, client services, or operations within a marketing agency, digital agency, consulting firm, or similar professional services environment.
• Prior supervisory experience
• Prior experience evaluating and implementing project management platforms such as Asana, Monday.com, ClickUp, Wrike, Smartsheet, or similar solutions.

Preferred/Desired Skills:

• Demonstrated success managing complex website builds alongside integrated marketing, branding, and digital marketing engagements.
• Experience leading project managers and coordinating cross-functional teams in a fast-paced client services environment.
• Strong operational mindset with experience designing scalable delivery processes and improving organizational efficiency.
• Ability to influence and collaborate across departments without relying solely on direct reporting relationships.
• Proven ability to balance client satisfaction, quality, profitability, resource planning, and execution across multiple concurrent engagements.
• Passion for technology, AI, and operational innovation, with a curiosity to continuously improve how work gets done.
• Experience with Power Automate, Power BI, Microsoft Lists, Copilot Enterprise, ChatGPT, Claude, or other AI/automation tools.
• PMP certification or formal project management training is a strong plus but not required.
• Scrum Master, Agile, or related certification is a plus.
• Experience working in a professional services or agency environment.
• Familiarity with tools such as Google Analytics, Google Ads, Meta Ads, LinkedIn Ads, SEMrush, HubSpot, WordPress, Wix, Squarespace, or similar platforms.

Why This Role

This is an opportunity to build and lead the delivery engine behind a growing Growth & Marketing Practice. You9ll shape how work gets done, modernize processes, mentor a talented project management team, and influence everything from client experience to operational performance.

If you9re energized by solving complex operational challenges, leading high-performing teams, embracing technology, and creating systems that enable exceptional work, we9d love to meet you.

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Preferred Location:

Baton Rouge