Director of Care - Full time - York
Key Outcomes:
• Serve as a strong advocate for resident safety and the ongoing improvement of quality care.
• Attain high resident and family engagement as measured through Experience Survey Results, by caring for each person as we would our own family
• Consistently meet or exceed all quality and clinical indicators for residents through the effective execution of required clinical programs.
• Foster a positive culture and employee experience, driving an increase in overall employee engagement compared to the previous year.
• Ensure adherence to regulatory compliance regarding resident plan of care, as well as organizational standards, policies, and procedures.
Key Responsibilities:
• Cultivate - lead the resident care team, providing day-to-day guidance and fostering a positive work environment that encourages collaboration, accountability, drives high performance and ensures retention by delivering an exceptional employee experience.
• Train - Ensure that all care staff receive the education required for the effective
performance of their roles and promoting professional development.
• Financial stewardship - Manage the care staff complement consistent with the
Extendicare model of care that meets the provincial/legislated hours of care. Oversee the financial management, including assisting with budget preparation and variance analysis of the nursing department
• Comply - Monitor and ensure compliance with all healthcare regulations, licensing requirements, accreditation standards and labour and employment standards, including timely investigations and consistent action planning.

• Risk Management - Identify and manage resident issues as they arise, and ensure clinical risks are mitigated and immediate action taken on critical incidents in keeping with regulatory requirements.
• Customer Service - By employing the customer service mindset, accept and respond to feedback (complaints, recognition or suggestions) from residents, families, vendors and team members with acknowledgement and empathy.
• Resident Care - Oversee resident assessment and care planning processes, ensuring personalized care plans are developed and implemented based on resident preferences.
• Collaborate - Participate actively and collaborate with the leadership team and liaise with care staff, residents and families to deliver and optimize resident care.
• Improve - Implement quality improvement initiatives to enhance resident safety, wellness and satisfaction, because we are relentless in our efforts to improve.
• Strategic planning – in support of the home level strategic priorities, develop the operational plans with respect to clinical operations and staffing, which support and enhance resident care.
• Community partnership - engage with vendors on quality initiatives and training requirements, collaborate with community health partners for the betterment of resident care
• Values Alignment - Uphold and promote the organization’s Mission, Vision and Values and philosophy regarding ethics, morality, and integrity
Qualifications:
• Bachelor's degree in Nursing; Master's degree preferred.
• Current and unrestricted registration as a Registered Nurse with the applicable
Provincial licensing body is required.
• Minimum of 5 years of nursing experience, in addition to at least 2 years in a
leadership role in a long-term care facility or other health facility.
• Working knowledge of long-term care regulations, standards, and best practices.
• Demonstrated expertise in leadership, communication, and interpersonal skills.
• Ability to work collaboratively with interdisciplinary teams and build positive
relationships.
• Proven track record of implementing quality improvement initiatives and achieving positive resident outcomes.
• Proficient in electronic health records (EHR) systems and other relevant technology

Core Competencies
• Business Knowledge
• Industry/Regulatory Knowledge
• Program Administration
• People Management
• Customer Service
• Priority Management
Attributes of an Effective Leader
• Strategy Development: Understands the organization’s strategy and sets priorities to make it happen
• Self-Motivated and Results Driven: Takes ownership and holds themselves and
others responsible for delivering high-quality, timely, and cost-effective results
• Collaboration: Inspires a collaborative team environment and works effectively with others with the ability to influence
• Effective Communication: Actively listens, seeking to understand all perspectives and communicates with respect
• Problem Solving: Recognizes and takes ownership to resolve issues outside of clear role mandate
• Builds High Performing Teams: Builds the capability of individuals and teams
through continuous feedback, coaching, and a commitment to learning and
development
• Data Analytics & Continuous Improvement: Uses data to identify and measure
performance and develop solutions to motivate improvement.
What Extendicare has to offer:
At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:
• Continuous mentorship, support for life-long learning and growth opportunities
• Opportunities for advancement and career growth within the organization
• A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
• Employee Family Assistance Program.
• Robust benefits package.