Job Description

Role Description: Director of Care
Key Outcomes:
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Serve as a strong advocate for resident safety and the ongoing improvement of quality
care.
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Attain high resident and family engagement as measured through Experience Survey
Results, by caring for each person as we would our own family
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Consistently meet or exceed all quality and clinical indicators for residents through the
effective execution of required clinical programs.
•
Foster a positive culture and employee experience, driving an increase in overall
employee engagement compared to the previous year.
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Ensure adherence to regulatory compliance regarding resident plan of care, as well as
organizational standards, policies, and procedures.
Key Responsibilities:
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Cultivate - lead the resident care team, providing day-to-day guidance and fostering a
positive work environment that encourages collaboration, accountability, drives high
performance and ensures retention by delivering an exceptional employee experience.
•
Train - Ensure that all care staff receive the education required for the effective
performance of their roles and promoting professional development.
•
Financial stewardship - Manage the care staff complement consistent with the
Extendicare model of care that meets the provincial/legislated hours of care. Oversee
the financial management, including assisting with budget preparation and variance
analysis of the nursing department
•
Comply - Monitor and ensure compliance with all healthcare regulations, licensing
requirements, accreditation standards and labour and employment standards, including
timely investigations and consistent action planning.
•
Risk Management - Identify and manage resident issues as they arise, and ensure
clinical risks are mitigated and immediate action taken on critical incidents in keeping
with regulatory requirements.
•
Customer Service - By employing the customer service mindset, accept and respond
to feedback (complaints, recognition or suggestions) from residents, families,
vendors and team members with acknowledgement and empathy.
•
Resident Care - Oversee resident assessment and care planning processes, ensuring
personalized care plans are developed and implemented based on resident
preferences.
•
Collaborate - Participate actively and collaborate with the leadership team and liaise
with care staff, residents and families to deliver and optimize resident care.
•
Improve - Implement quality improvement initiatives to enhance resident safety,
wellness and satisfaction, because we are relentless in our efforts to improve.
•
Strategic planning - in support of the home level strategic priorities, develop the
operational plans with respect to clinical operations and staffing, which support and
enhance resident care.
•
Community partnership - engage with vendors on quality initiatives and training
requirements, collaborate with community health partners for the betterment of
resident care
•
Values Alignment - Uphold and promote the organization's Mission, Vision and Values
and philosophy regarding ethics, morality, and integrity
Qualifications:
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Bachelor's degree in Nursing; Master's degree preferred.
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Current and unrestricted registration as a Registered Nurse with the applicable
Provincial licensing body is required.
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Minimum of 5 years of nursing experience, in addition to at least 2 years in a
leadership role in a long-term care facility or other health facility.
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Working knowledge of long-term care regulations, standards, and best practices.
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Demonstrated expertise in leadership, communication, and interpersonal skills.
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Ability to work collaboratively with interdisciplinary teams and build positive
relationships.
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Proven track record of implementing quality improvement initiatives and achieving
positive resident outcomes.
•
Proficient in electronic health records (EHR) systems and other relevant technology
Core Competencies (included for posting only)
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Business Knowledge
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Industry/Regulatory Knowledge
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Program Administration
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People Management
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Customer Service
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Priority Management
Attributes of an Effective Leader
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Strategy Development: Understands the organization's strategy and sets priorities
to make it happen
•
Self-Motivated and Results Driven: Takes ownership and holds themselves and
others responsible for delivering high-quality, timely, and cost-effective results
•
Collaboration: Inspires a collaborative team environment and works effectively with
others with the ability to influence
•
Effective Communication: Actively listens, seeking to understand all perspectives
and communicates with respect
•
Problem Solving: Recognizes and takes ownership to resolve issues outside of clear
role mandate
•
Builds High Performing Teams: Builds the capability of individuals and teams
through continuous feedback, coaching, and a commitment to learning and
development
•
Data Analytics & Continuous Improvement: Uses data to identify and measure
performance and develop solutions to motivate improvement.
What Extendicare has to offer:
At Extendicare, we believe that working as a team creates an environment that allows us to
reach our potential. We value each employee, encourage equal opportunity for growth and
recognize achievement. As a valued member of our team, you can expect:
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Continuous mentorship, support for life-long learning and growth opportunities
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Opportunities for advancement and career growth within the organization
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A rewarding and meaningful work experience where you can enrich your life and the
lives of others through your work.
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Employee Family Assistance Program.
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Robust benefits package.

Time Type:

Full time