Job SummaryThe Director of Business Transformation serves as a strategic partner to business and technology leaders, driving transformation initiatives that deliver measurable business outcomes. This role is responsible for identifying, shaping, and influencing business solutions through a deep understanding of insurance operations, business strategy, and organizational goals.
As a key leader supporting Farmers' multi-year Business Insurance modernization journey, including the implementation of Guidewire, this individual will lead complex business transformation efforts, facilitate executive decision-making, and ensure alignment across business and technology stakeholders. The role requires a strong combination of business insurance expertise, operations knowledge, strategic thinking, change leadership, and project execution capabilities.
Essential Tasks & Leadership Philosophy- Lead large-scale business transformation initiatives supporting Farmers' Business Insurance modernization and Guidewire implementation roadmap.
- Advance Business Architecture practices through governance, prioritization, and helping to bridge from strategy to adoption.
- Serve as the primary liaison between business and technology teams, ensuring alignment on objectives, requirements, priorities, and desired outcomes.
- Partner with senior leaders across Business Insurance, Product, Underwriting, Operations, IT, Risk, Compliance, HR, Finance, and other business functions to drive strategic initiatives and remove organizational barriers.
- Facilitate Business Insurance-wide discussions, challenge assumptions, and influence decision-making to achieve optimal business outcomes.
- Lead business case development, including cost-benefit analysis, risk assessments, impact analysis, and implementation planning.
- Drive business requirements gathering and process improvement efforts through workshops, stakeholder engagement, and business modeling techniques.
- Maintain an end-to-end view of systems, processes, and dependencies to assess impacts and identify opportunities for optimization.
- Develop executive-level presentations and recommendations to secure approvals, funding, strategic direction, and organizational alignment.
- Coordinate cross-functional stakeholders to ensure successful execution of transformation initiatives and realization of business value.
- Lead organizational change management efforts by communicating impacts, risks, and adoption strategies across teams.
- Perform quality reviews of project deliverables and ensure alignment with business objectives and transformation goals.
First Year Success FactorsWithin the first 12 months, a successful candidate can expect to have achieved the following:
Advance the Guidewire Transformation
- Lead key milestones for Farmers' 3-year Business Insurance modernization effort, ensuring successful business alignment, requirements definition, and execution planning.
Build Executive Credibility and Influence
- Establish trusted relationships with senior leaders across Business Insurance, Product, Underwriting, IT, Operations, Risk, and Compliance, becoming a key advisor on transformation strategy and decision-making. Drive Cross-Functional Alignment
- Break down organizational silos and create strong collaboration between business and technology teams to accelerate delivery and improve outcomes.
Deliver Measurable Business Improvements
- Identify and implement process improvements that enhance Business Insurance efficiency, customer experience, operational effectiveness, and overall business value.
Establish a Sustainable Transformation Framework
- Implement governance, business requirements, and change management best practices that support long-term success throughout the Guidewire implementation and broader modernization roadmap.
Education & Career Experience RequirementsCandidates would ideally reflect the following professional qualifications and experiences:
- High school diploma or equivalent required; bachelor's degree preferred. Project Management Professional (PMP) certification is highly valued.
- Minimum of 10 years of insurance industry experience, including significant experience within Commercial Lines/Business Insurance and business transformation environments.
- Demonstrated success leading large-scale transformation, modernization, and process improvement initiatives within complex insurance organizations.
- Strong background in project and program leadership, including business case development, cost-benefit analysis, risk assessment, stakeholder management, and execution oversight.
- Deep understanding of Commercial Lines Insurance, operational processes, workflows, and customer journeys, with the ability to identify opportunities for optimization and improved business outcomes.
- Experience partnering closely with business and technology teams to deliver major system implementations, preferably Guidewire or comparable insurance platforms.
- Proven ability to navigate complex organizational environments, influence without authority, and drive alignment across diverse stakeholder groups.
- Exceptional communication and executive presentation skills, with experience developing strategic recommendations, transformation roadmaps, and business cases for senior leadership.
- Strong change leadership capabilities, with a track record of guiding organizations through operational, process, and technology transformation.
- Ability to build trusted relationships, challenge the status quo, and lead cross-functional teams toward achieving enterprise objectives.
Benefits- Farmers offers a competitive salary commensurate with experience, qualifications and location.
o CA Only: $146,925 - $249,700
o CO & ME: $137,775 - $215,490
o HI/IL/MN/VT Only: $137,775 - $230,560
o MA Only: $137,775 - $230,560 - o MD & VA: $137,775 - $230,560
o DC/NJ/NY/OH Only: $137,775 - $249,700
o Albany County, NY/Cleveland, OH: $146,925 - $215,490
o WA Only: $137,775 - $262,000 - Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
- For more information, review "What we offer" on https://www.farmers.com/careers/corporate/#offer
Job Location(s): R_US - United States, US - CA - WdlndHills-6301, US - CA - WdlndHills-6303, US - CA - Woodland Hills
Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.
Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.
Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: [redacted]
