We are seeking a strategic and results-oriented Director of Business Services to lead our Business Services department. In this role, the director would oversee manufacturing, production, contract operations, and continuous improvement initiatives while advancing our mission and supporting opportunities for the individuals we serve.

Purpose of Position

The Director of Business Services is responsible for the overall leadership and management of Goodwill's Business Services Department, including manufacturing, production operations, business development, customer relationships, quality systems, financial performance, and team development.

This position provides strategic and operational leadership to ensure the department operates safely, efficiently, and profitably while creating meaningful employment opportunities for individuals with disabilities and barriers to employment.

The successful candidate will possess extensive operations, production, or manufacturing leadership experience and demonstrate the ability to develop teams, drive process improvements, manage projects, analyze business data, and build strong customer relationships in support of Goodwill's mission.

Essential Functions

The Director of Business Services is responsible for the strategic and operational leadership of Goodwill Industries of Kansas' Business Services Department. Essential functions include:

• Lead manufacturing, production, and contract operations to ensure quality, efficiency, profitability, and customer satisfaction.
• Identifyoperational gaps and implement process improvements that enhance productivity, quality, and operational performance.
• Oversee project planning, production scheduling, capacity planning, and resource allocation.
• Build, develop, and coach high-performing managers, supervisors, and staff through effective leadership and accountability.
• Monitor and analyze operational, financial, and production data to drive informed business decisions.
• Develop departmental budgets, forecasts, and revenue projections whilemaintainingexpense-to-revenue goals.
• Direct the bidding, evaluation, and acquisition of contract opportunities to support organizational growth.
• Establish clear performance expectations and ensure employees have the training, tools, and support necessary to succeed.
• Foster a culture of teamwork, communication, continuous improvement, and employee engagement.
• Develop and maintain strong relationships with customers, vendors, suppliers, community partners, and stakeholders.
• Ensure compliance with applicable regulatory, quality, safety, and organizational standards.
• Advance Goodwill's missionby creatingmeaningful employment opportunities for individuals with disabilities and barriers to employment.

Key Competencies for Success

Successful candidates will demonstrate strength in the following areas:

Operations Leadership

Ability to lead complex manufacturing, production, or operational environments while balancing customer needs, quality expectations, financial performance, and workforce development.

Team Development & Coaching

Ability to build strong teams through coaching, mentoring, accountability, succession planning, and leadership development. Ability to lead teams through organizational change, process improvements, and business growth while maintaining engagement and operational stability.

Data Analysis & Business Acumen

Ability to interpret operational and financial data, utilize spreadsheets and reporting tools, forecast business needs, and make data-driven decisions.

Strategic Planning

Ability to evaluate current operations, identify improvement opportunities, anticipate future needs, and create actionable plans that support organizational goals. Experience managing multiple priorities, coordinating projects, setting timelines, tracking progress, and achieving operational objectives.

Continuous Improvement

Demonstrated commitment to identifying inefficiencies, closing operational gaps, improving processes, and driving sustainable results.

Communication

Strong verbal and written communication skills with the ability to clearly set expectations, provide feedback, present information, and build collaboration across teams.

What You'll Bring

Required Experience

• Minimum of five (5) years of progressive leadership experience in manufacturing, production, operations, supply chain, or related environment.
• Direct experience in a production, operations, supply chain, project management, or related business services environment required.
• Demonstrated experience leading teams, developing talent, and improving operational performance.
• Strong analytical skills with the ability to utilize operational metrics, spreadsheets, data, forecasting, and financial reporting to support decision-making.
• Excellent communication and relationship-building skills.

Preferred Education

• Bachelor's degree in Business, Operations Management, Manufacturing, or a related field.

Preferred Experience

• Experience with ISO quality systems and continuous improvement initiatives.
• Experience overseeing production planning, capacity planning, and process improvement programs.

Benefits

Goodwill Industries of Kansas offers a comprehensive benefits package designed to support the health, well-being, and financial security of our employees:

• Medical and Prescription Plan (available first of the month following employment)
• PaytientMedical Assistance Plan (available first of the month following employment)
• Dental Plan with Orthodontia Option (available first of the month following employment)
• Vision Care Plan (available first of the month following employment)
• Flexible Spending Accounts (available first of the month following employment)
• Group Life and AD&D Insurance (available first of the month following employment)
• 401(k) Plan (available following eligibility requirements)
• Paid Time Off (PTO) and Sick Leave (accrual begins on first day of employment)
• Paid Volunteer Time Off
• Paid Holidays
• Accident and Critical Illness Insurance
• Employee Assistance Program
• Employee Referral Bonus Program

• Tuition Reimbursement Program
• 20% Employee Discount at Goodwill Industries of Kansas Retail Stores