Director of Business Services

Intricate Group

$110K — $130K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in a senior leadership role with a focus on business services
  • Strong understanding of Operations in a corporate environment
  • Proven track record in developing high-performing teams and systems
  • Exceptional communication skills with a focus on accountability
  • Experience in managing cross-functional teams, particularly in HR, Finance, and Marketing
  • Ability to balance strategic thinking with execution and financial discipline

Responsibilities

  • Develop and implement an enterprise-wide operating system to enhance performance
  • Foster a proactive Business Services model that integrates support functions with Operations
  • Drive predictable commercial performance through clear sales and marketing targets
  • Ensure finance, HR, and HSE processes support growth effectively
  • Cultivate leadership within teams to empower decisions at appropriate levels
  • Standardize metrics and communication practices across all levels of the organization

Benefits

  • Collaborative work environment promoting innovation and teamwork
  • Opportunity to lead significant organizational change
  • Professional development and leadership training programs
  • Strong focus on work-life balance
  • Contribution to a high-impact, growth-oriented company culture
Full Job Description
Location: Sherwood Park or Calgary (In-Office) Why the Role Exists Build and lead an enterprise-minded Business Services organization that enables Operations to perform at its highest level and creates the systems, people and commercial engine required for Intricate to grow and scale. Core Scope • Human Resources • Health, Safety & Environment • Finance • Marketing • Sales / Business Development • Business and process improvement • Corporate operating system and management-system discipline Job Description Five critical outcomes 1. High-performing operating system - strategy, people development, meetings, communication, metrics and accountability operating consistently across the company. 2. Proactive, integrated Business Services - support functions viewed by Operations as high-value business partners that help teams run, maintain, grow and scale. 3. Predictable commercial performance - Sales/BD and Marketing operating against clear targets, with the Director accountable for team performance, pipeline discipline and commercial systems. 4. Scalable organizational capability - Finance, HR, HSE and business processes able to support growth without creating unnecessary complexity or executive bottlenecks. 5. Strong leaders and ownership - functional leaders and their teams increasingly own decisions and results at the appropriate level, reducing dependency on the CEO and Directors. Qualifications Leadership Stance • Enterprise first • Ownership over command and control • Debate openly, then commit and communicate with one voice • Build leaders rather than create dependence • Operate with authenticity, integrity and workability • Stay organized, decisive and execution-focused • Balance financial discipline with growth and long-term value creation Additional Information

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