Akerman LLP is seeking a Director of Billing to oversee and manage the firm's billing operations, ensuring accurate, timely, and compliant billing processes while supporting attorneys, practice groups, and firm leadership.
Key Responsibilities:- Provide firmwide leadership and strategic oversight of billing operations, including Billing Managers, Supervisors, and Billing Specialists.
- Establish, implement, and continuously improve billing policies, procedures, and best practices aligned with firm financial goals.
- Oversee the end-to-end billing cycle, including invoice preparation, review, approval, and distribution, ensuring accuracy and timeliness.
- Ensure compliance with Outside Counsel Guidelines, engagement terms, and firm policies across all billing activities.
- Serve as the senior escalation point for complex billing issues, client concerns, and high-value matters.
- Oversee all electronic billing processes and platforms, ensuring efficiency, compliance, and resolution of rejections or discrepancies.
- Identify and implement process improvements, automation, and system enhancements to improve billing efficiency and accuracy.
- Coordination with other key Finance and Operational teams including the Client Services Team (Cash Application and Collections), Accounts Payable and Conflicts / New Business Intake team
- Partner with Financial Systems and IT teams to optimize billing tools and reporting capabilities.
- Lead, mentor, and develop billing leadership and staff, including performance management, training, and succession planning.
- Develop and monitor key performance metrics related to billing accuracy, timeliness, and revenue realization.
- Collaborate with attorneys, clients, and cross-functional finance teams to resolve billing issues and enhance client satisfaction.
- Provide reporting and analysis on billing performance, trends, and risks to firm leadership.
- Ensure appropriate internal controls, policies, and documentation are in place to support audit and compliance requirements.
- Coordinate staffing, workload distribution, and contingency planning to ensure operational continuity.
Requirements and Qualifications:- 10+ years of experience in legal billing or professional services billing, preferably within a large law firm.
- 5+ years of leadership experience, including oversight of managers and/or large teams.
- Experience with Elite 3E, Enterprise, Aderant, , eBilling Hub, Paperless Proforma, IntApp Time and similar systems.
- Deep understanding of Outside Counsel Guidelines, legal billing processes, and revenue cycle management.
- Demonstrated leadership, coaching, and team development skills.
- Strong analytical, organizational, and problem-solving abilities.
- Excellent communication skills with the ability to interact effectively with attorneys, clients, and executive leadership.
- Ability to manage multiple priorities and operate effectively in a fast-paced environment.
- Strong work ethic, integrity, and commitment to meeting deadlines.
- Bachelor's degree in Accounting, Finance, or related field. (advanced degree or CPA a plus).
Essential Functions: - Ability to perform sustained computer-based work, including billing review, analysis, and reporting.
- Ability to manage multiple priorities and meet time-sensitive deadlines.
- Ability to communicate clearly and professionally with attorneys, staff, and leadership.
- Ability to analyze financial data and exercise sound judgment.
- Ability to supervise and support staff performance and development.
- Ability to maintain confidentiality and comply with financial and data security requirements.
- Ability to work on-site in the office as required by business and operational needs.
- Ability to work on a hybrid basis when approved, consistent with firm policy and business requirements.
We offer an excellent compensation and benefits package. Please submit your resume, cover letter, and salary requirements. EOE
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