Director of Banquets

Your Leadership

• Oversee the daily operation of the Banquet department, including recruiting, hire, train, scheduling, staffing, and supervision of all staff

• Act as a liaison for the hotel and serving as the point of contact for clients during their event

• Develop and maintain all policies, training manuals, procedures, and quality standards within the department

• Managing, in conjunction with the Executive Steward, the inventory, control and breakage/loss reduction of china, glass, and silver as it relates to function and banquet services

• Provide daily support and guidance to Banquet Associates as well as monitoring job performance to ensure a successful meeting/banquet experience for the guest

• Work with all other departments to execute client events and meetings

• Inspect and oversee the cleanliness and maintenance of all function spaces, public areas, and service areas on banquet levels.

• Ensure the department abides by all safety and sanitation policies

• Create and maintain staffing schedules, ensuring appropriate coverage for events and functions

• Develop and manage departmental budgets, forecasts, and financial reports, monitoring expenses and revenue performance

• Implement cost control measures and revenue enhancement strategies to maximize profitability while maintaining service quality

• Maintain high standards of service excellence, food quality, and presentation, ensuring consistency and adherence to brand standards

• Conduct regular inspections of banquet facilities, equipment, and amenities to ensure cleanliness, safety, and functionality

• Work collaboratively with Meetings & Events and Culinary to ensure flawless execution of events

• Perform additional duties as assigned that may be outside the scope of duties, based on business needs

About You

• You are passionate about banquets operations

• You are exceptional in leading a team

• You have the ability to work independently or as part of a team

• You have the ability to prioritize and organize work assignments, multi-task

• You are passionate about providing exceptional service and creating memorable moments

• You are open to learning, developing, and growing both yourself, personally, and helping others do the same

• You are trustworthy and have integrity

Must Haves

• Prior Director of Banquets or Banquet Manager experience

• Excellent verbal and written communication skills

• Knowledge of budgeting and forecasting, a plus

• Proven success in customer service and guest recovery

• Ability to supervise subordinate staff, including, but not limited to, assignment duties, motivating and mentoring, as well as evaluating service and taking disciplinary action when necessary

• Ability to handle multiple priorities in a results-oriented environment, continuing to deliver quality service and consistently meet deadlines

• Microsoft Office products; Word, Excel, PowerPoint, and Outlook

• Embrace Technology 6 continually learn, adapt and master to new operating system

• Knowledge of food and alcoholic beverages

• Ability to work a flexible schedule including weekends and holidays

• Luxury hotel experience, a plus

You will Enjoy

• DTO (Discretionary Time Off)

• Healthcare benefits

• Health Savings Account and Flexible Spending Accounts

• 401 [k] retirement plan with company matching, fully vested, and loan option

• Banking and Investing Program offers preferred rewards, mortgage discount, and waived fees

• Fertility & Family Forming Assistance

• Parental leave pay differential

• Pet Insurance

• Hotel discounts

• Free meals

• Fitness & wellness discounts