Salary: $89,931.00 - $99,291.43 Annually
Location : Holyoke, MA
Job Type: Full-time
Job Number: F-00010
Division: Academic Affairs
Opening Date: 07/13/2026
Closing Date: 8/3/2026 11:59 PM Eastern

Under the general supervision of the Assistant Vice President of Institutional Effectiveness & Strategic Analytics, the Director of Assessment provides leadership and coordination for activities related to academic program review, evaluation, and the assessment of student learning outcomes. This role ensures that college-wide and academic assessment, institutional effectiveness, and continuous improvement processes align with standards established by the New England Commission of Higher Education (NECHE) and the Massachusetts Department of Higher Education.
The Director of Assessment is responsible for developing, organizing, and facilitating a comprehensive assessment framework that reflects and advances the College's mission and vision. The position promotes a student-centered culture of continuous improvement both within and beyond the classroom. The Director works in close partnership with deans, department chairs, faculty governance bodies, and administrative units to advance institutional goals related to student learning and continuous improvement.

• Serves as the institutional leader for General Education Outcomes assessment, including chairing the General Education Assessment Committee (GEAC) and overseeing the designation and assessment of general education courses.
• Provides strategic leadership for all aspects of Academic and Student Affairs program review processes, ensuring alignment with institutional priorities, accreditation standards, and best practices.
• Chairs the Interdisciplinary Assessment Council (IAC), fostering collaboration across academic and co-curricular areas and promoting institution-wide assessment practices.
• Leads and supports faculty in the development, refinement, and systematic assessment of measurable student learning outcomes at the general education, program, and course levels.
• Collaborates with instructional design and instructional technology leaders to support faculty in the development and assessment of effective formative and summative assignments, as well as innovative, student-centered pedagogical approaches.
• Leads and manages the institution-wide annual reporting process for academic, non-academic, and administrative units, establishing timelines, templates, and reporting frameworks to ensure consistency, quality, accountability, and alignment with institutional priorities.
• Designs and delivers professional development, resources, and consultation for faculty, department chairs, and institutional leaders on assessment methodologies, expectations, tools, and effective use of assessment results.
• Leads and coordinates institutional assessment activities to evaluate institutional performance and support the achievement of the College's strategic plan goals.
• Collaborates with the Institutional Effectiveness and Strategic Analytics team and other campus partners to develop processes for collecting, analyzing, interpreting, and communicating assessment findings to inform planning, decision-making, resource allocation, and continuous improvement.
• Co-leads institutional and programmatic accreditation activities, including NECHE self-studies, reports, and interim submissions; coordinates evidence collection and assessment documentation; and serves as chair or co-chair for assigned accreditation standards and initiatives.
• Oversees administration of external surveys, institutional surveys and campus climate assessments.
• Represents the College in statewide, regional, and national assessment initiatives, maintaining active engagement with professional organizations and emerging best practices.
• Hires, trains, and supervises one part-time staff.
• Maintains expertise in emerging trends, research, technologies, and best practices related to higher education assessment, accreditation, institutional effectiveness, and continuous improvement.
• Performs all other duties as assigned.

Minimum Qualifications:

• Master's degree from a regionally accredited college or university;
• Three (3) years of experience in academic assessment directly overseeing assessment functions;
• Strong quantitative and qualitative data analysis skills including the ability to analyze, interpret, apply, and synthesize quantitative and qualitative data in order to prepare and present information effectively;
• Experience with the development of assessment methods for institutional/general education, program and course level learning outcomes;
• Proven leadership in academic assessment, academic program review, and co-curricular assessment processes;
• Excellent interpersonal skills with a demonstrated ability to collaborate with diverse members of the College and higher education communities including faculty, staff, administrators, external reviewers and accreditors;
• Commitment to strengthening diversity, equity, and inclusion in higher education;
• Strong integrity, flexibility, and an ability to adapt to a changing environment.

Equivalency Statement:
We welcome and encourage applicants who do not meet the qualifications as stated above, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references.

Preferred Qualifications:

• Experience working at a community college;
• Demonstrated leadership as an accreditation standard chair or co-chair and a strong track record of successfully supporting accreditation reviews processes;
• Experience using the Canvas LMS and related applications including assessment software.

Full-Time, Non-Unit Professional Position:

Bi-Weekly Rate: $89,931.00 - $99,291.43 (Grade 7), plus a comprehensive State benefits package.

Hours: 37.5 hrs./week.
Funding Source: State.

Additional Details:
Please Note: a skills assessment or presentation may be required as part of the interview process.

01

Do you have a Master's degree from a regionally accredited college or university?

• Yes
• No

02

Do you have three (3) years of experience in academic assessment directly overseeing assessment functions?

• Yes
• No

03

Do you have strong quantitative and qualitative data analysis skills including the ability to analyze, interpret, apply, and synthesize quantitative and qualitative data in order to prepare and present information effectively?

• Yes
• No

04

Do you have experience with the development of assessment methods for institutional/general education, program and course level learning outcomes?

• Yes
• No

Required Question