Job Description:

Budget Title: Staff Associate (SL-4)

Salary: Commensurate with Experience

The Director of Admissions Operations is a key member of the undergraduate admissions team, reporting to the Executive Director of Admissions. The Director of Operations provides strategic vision and leadership for undergraduate admissions operations, including the development, innovation, and maintenance of the admissions CRM (Slate), application processing systems, and related technology and database management.

Key Responsibilities:

• Leadership & Strategic Direction
  • Provide leadership and direction for admissions operations, serving as the primary driver of operational strategy, quality assurance, and continuous improvement
  • Develop and implement methods to improve staff efficiency through process design, technology innovation, and data-informed decision-making
  • Lead efforts focused on increased efficiency, quality assurance, and scalability across all operational functions
  • Represent Undergraduate Admissions on various campus committees and with external stakeholders
  • Assist with the planning and development of admissions events
• Training & Professional Development
  • Facilitate training and professional development for admissions, recruitment, and enrollment staff
  • Supervise, mentor, and develop Operations team members
  • Provide technical leadership, services, support, and training to the broader Undergraduate Admissions team
• Systems & Technology
  • Oversee the development, innovation, management, and maintenance of the undergraduate admissions CRM (Slate by Technolutions)
  • Oversee the integrations, maintenance, and testing of the campus-wide student information system (Banner) for undergraduate admissions
  • Create and maintain business processes involving system-tracked information, including admission inquiries, applications, campus visits, college fairs, high school visits, application review, and decision notification

This is a fully in-person position located at Binghamton University's main campus in Vestal, NY.

Requirements:

• Bachelor's Degree
• At least 5 years of progressive experience in admissions
• Advanced knowledge and experience with a CRM system (e.g., Slate, Salesforce)
• Experience with a Student Information System (e.g., Banner, PeopleSoft)
• Demonstrated managerial and leadership skills, including experience supervising and developing staff
• Strategic planning experience, with the ability to translate operational goals into actionable processes
• Quantitative and analytical ability
• Demonstrated ability to plan, organize, and prioritize multiple tasks and projects simultaneously
• Organizational, communication, and interpersonal skills
• Ability to adapt to changing expectations and responsibilities, including occasional evening and weekend availability
• Ability to maintain confidentiality and safeguard records
• Demonstrated ability to lead and communicate with diverse teams

Preferred:

• Master's Degree
• Familiarity with programming languages (e.g., SQL, R), data warehouses, and/or relational databases

Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements.

Additional Information:

Offers of employment will be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials

Binghamton University is a tobacco-free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at [email protected]

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed "To the Search Committee."

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit:
https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html



Application Instructions:

All applicants must apply via Interview Exchange: http://binghamton.interviewexchange.com/candapply.jsp?JOBID=203296

Deadline for Internal Applicants:

Deadline for External Applicants: Open until filled

Review of applications will begin immediately and continue until the vacancy is filled.

Please submit:

1. Resume,
2. Cover letter, and
3. Contact information for three professional references

You may add additional files/documents after uploading your resume. After you fill out your contact information, you will be directed to the upload page. Please login to check/edit your profile or to upload additional documents: http://binghamton.interviewexchange.com/login.jsp.