We are seeking a Director of Strategic Accounts to lead our enterprise portfolio of the company's largest and most complex customers. This is a senior leadership role with director-level scope, responsible for setting strategic direction, establishing executive governance, and driving coordinated cross-functional execution across multi-state platform accounts.
This role owns Hayward's strategic accounts coverage model and outcomes, ensuring profitable growth, share protection, enterprise conversions, and long-term executive alignment.
Responsibilities
- Own strategy, growth plans, and governance for a national portfolio of large dealer groups, builder platforms, and private equity-backed operators.
- Serve as the executive point of contact for top-tier customers and lead quarterly business reviews.
- Drive enterprise conversion initiatives, national agreements, and standardized product placement.
- Lead complex negotiations while protecting margin and program integrity.
- Partner cross-functionally with Sales Operations, Customer Service, Marketing, Product, Technical Support, Quality, and Engineering to ensure consistent execution.
- Establish forecasting discipline, pipeline management, and account planning standards.
- Capture and translate customer insights into measurable improvements across the organization.
- Coach and develop Strategic Accounts Managers as the portfolio scales.
Qualifications
- 10+ years of experience in national accounts, strategic accounts, or enterprise B2B sales leadership.
- Proven ability to influence executive stakeholders across multi-location or platform-based organizations.
- Strong commercial acumen, including pricing, margin management, and enterprise negotiations.
- Demonstrated cross-functional leadership and operating cadence ownership.
- Experience managing large, complex account portfolios with national scope.
- High travel capability (70-80%).
- Strong CRM discipline and data-driven management approach.
Preferred: Experience in building products, technical B2B, channel sales, or related industries; experience developing account managers and scaling strategic coverage models.
