ServiceNow

Director, Mobile Platform Engineering

ServiceNow • $150K — $180K *
West Palm Beach, FL 33411In-Person
Information Technology
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 12+ years in software engineering, particularly in mobile engineering (Android and iOS).
  • 3+ years of experience leading engineering managers or multi-team organizations.
  • Deep technical expertise in mobile architecture, APIs, and distributed systems.
  • Proven history of building and scaling enterprise-grade mobile applications or platforms.
  • Experience managing senior technical leaders and engineering managers.

Responsibilities

  • Establish and grow a Mobile Platform Engineering organization focused on AI in West Palm Beach.
  • Recruit top talent in AI and mobile engineering fields.
  • Embed AI and automation into engineering processes for enhanced development.
  • Create a high-performance culture emphasizing technical excellence and continuous learning.
  • Own and define the technical roadmap for enterprise mobile capabilities across platforms.
  • Create standards for observability, telemetry, and mobile performance.
  • Lead architecture reviews and make key technical decisions for mobile and platform integrations.

Benefits

  • Opportunity to build a new engineering hub from the ground up.
  • Impact both product and team culture significantly.
  • Access to resources and real charter for organizational development.
  • Work in an AI-driven environment at a leading global enterprise.
  • Flexible work arrangements accommodating different work styles.
Full Job Description
Job Description

ServiceNow is opening a new AI engineering hub in West Palm Beach and hiring the founding leaders who will define its culture, teams, and technical direction from day one. If you've wanted the ownership of a startup with the scale of a global enterprise - this is that moment.

About the role:

Build and lead a world-class Mobile Platform Engineering organization in West Palm Beach that powers AI-native enterprise experiences across iOS and Android. This leader will hire exceptional mobile and AI talent, establish an AI-forward engineering culture, and deliver scalable mobile platform capabilities for purpose-built enterprise applications.

Build an AI-Native Engineering Culture in West Palm Beach
  • Establish and grow the Mobile Platform Engineering organization in West Palm Beach as a strategic hub for mobile and AI innovation.
  • Recruit, develop, and retain excellent AI, Android, iOS, and mobile platform engineering talent.
  • Embed AI-assisted development, automated quality systems, agentic workflows, and rapid experimentation into day-to-day engineering practices.
  • Create a high-performance culture centered on ownership, technical excellence, customer impact, and continuous learning.

Lead Mobile Platform Strategy and Execution
  • Own the technical roadmap for enterprise mobile platform capabilities across Android and iOS.
  • Establish and run on-call rotations, incident response processes, and a blameless postmortem culture that drives reliability improvements.
  • Define reusable frameworks, SDKs, and platform patterns that accelerate application development across multiple product teams.
  • Partner with Product, Design, AI, Infrastructure, and Business leaders to deliver differentiated mobile experiences.
  • Drive excellence in performance, reliability, security, scalability, and operational rigor across the mobile platform.

Architect Enterprise Mobile Experiences
  • Design mobile platform capabilities for purpose-built enterprise applications across customer service, field service, operations, and productivity workflows.
  • Lead architecture for synchronization, offline-first experiences, notifications, inbox experiences, real-time interactions, and workflow execution.
  • Ensure applications perform reliably in low-connectivity and offline environments while meeting enterprise-grade security, privacy, and compliance requirements.
  • Create seamless experiences across mobile clients, AI services, platform capabilities, and enterprise workflows.

Provide Technical Leadership
  • Lead critical architecture reviews and complex technical decisions across mobile, platform integration, and application layers.
  • Own the mobile build and delivery pipeline, including CI/CD reliability, build speed and test infrastructure.
  • Establish standards for observability, telemetry, mobile performance benchmarking, release quality, and production readiness.
  • Mentor Engineering Managers, Staff Engineers, Principal Engineers, and senior technical contributors.
  • Advance mobile innovation through AI-enabled workflows, modern development practices, and strong engineering fundamentals.

Why this role:

Engineering leadership roles that let you build a site from scratch - with a real charter, real resources, and real company-wide impact - are rare at any scale. This isn't a "manage the org" role. It's a "create the org" role.

For leaders who want to leave a mark on both the product and the people who build it, this is the opportunity.

Qualifications
  • 12+ years of software engineering experience with significant experience leading mobile engineering organizations (Android and iOS).
  • 3+ years leading engineering managers or multi-team organizations.
  • Strong technical depth in mobile architecture, APIs, distributed systems, cloud-native services, networking, security, data synchronization, and MAM/MDM enterprise integrations.
  • Track record building and scaling enterprise-grade mobile applications or mobile platforms used at large scale.
  • Experience managing Engineering Managers and senior technical leaders.

Specific AI skills we value
  • Experience building or integrating generative AI, LLM-powered experiences, AI agents, or copilots into mobile or enterprise applications.
  • Working knowledge of RAG, prompt engineering, agent orchestration, tool use, evaluation frameworks, guardrails, and AI safety principles.
  • Familiarity with AI platforms and frameworks such as Azure AI, OpenAI, Anthropic, Gemini, LangChain, Semantic Kernel, or comparable ecosystems.
  • Understanding of on-device AI patterns, small language models, speech or vision models, real-time inference constraints, and mobile latency tradeoffs.
  • Experience applying AI to engineering productivity, including code generation, test generation, automated review, incident analysis, or quality automation.
  • Ability to translate emerging AI capabilities into practical, secure, enterprise-grade mobile workflows.


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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