Job Application Closing Date:August 31, 2026.Job SummaryReporting to the Vice President of Children, Family, and Community Service, the Director is a key member of the Service Management team and advances Catholic Social Services' mission, vision, values, and strategic direction.
The Director provides strategic leadership and operational oversight for assigned service functions, including program development, service delivery, fiscal stewardship, compliance, quality improvement, accreditation readiness, and stakeholder relationships.
The successful candidate will be a values-based leader with strong business acumen, sound judgment, emotional intelligence, and the ability to lead teams, manage complex issues, and respond to changing community and organizational needs.
Key ResponsibilitiesStrategic and Service Leadership
- Lead assigned service areas in alignment with Agency strategy, mission, values, policies, accreditation expectations, and service-specific requirements.
- Develop, evaluate, and improve programs and services to respond to changing community needs and enhance client outcomes.
- Build partnerships with funders, community partners, service providers, and internal leaders to strengthen resources and service impact.
- Monitor internal and external social service, political, and economic factors that may affect programs, funding, risk, and service delivery.
People and Team Leadership
- Attract, develop, coach, mentor, engage, and retain high-performing team members while supporting a positive, collaborative, and accountable team culture.
- Provide clear direction, timely feedback, performance support, succession planning, and attention to employee wellness, safety, and coverage needs.
- Maintain strong working relationships with direct reports, service teams, senior leadership, and cross-functional partners.
Operational and Financial Management
- Oversee program operations, budgets, contracts, staffing resources, property needs, reporting, and service quality for assigned areas.
- Identify operational risks, resolve complex and high-risk issues, and implement practical strategies that support safe, compliant, and responsive services.
- Develop performance metrics, monitor outcomes, and support continuous improvement in systems, processes, tools, documentation, and technology use.
- Ensure accurate, timely, and confidential handling of client and Agency information in accordance with policies, procedures, and standards.
- Oversee Serious Occurrences, internal investigations, administrative requirements, follow-up actions, and Council on Accreditation processes for assigned areas.
- Provide timely updates to the Vice President, direct reports, team members, and stakeholders, and provide on-call support to Program Managers as required.
Collaboration and Representation
- Act as a professional ambassador for Catholic Social Services with clients, employees, stakeholders, funders, partners, and the public.
- Communicate respectfully and confidentially, while demonstrating humility, compassion, respect, and sensitivity to privacy, dignity, culture, beliefs, and diverse needs.
- Participate in internal and external meetings, support Agency initiatives, and contribute to problem-solving and implementation of agreed-upon actions.
What This Job Requires- Degree in a human services discipline or equivalent; Master's degree preferred.
- Additional relevant certifications or designations are considered an asset.
- Minimum seven years of progressively responsible leadership experience, preferably at a senior level in the not-for-profit, charitable, public, or human services sector.
- Proven ability to lead performance-based and outcomes-based programs, employees, and partnerships toward shared goals.
- Equivalent combinations of education and experience may be considered.
- Satisfactory security checks, including Criminal Record Check, Vulnerable Sector Check, and Child Intervention Record Check.
- Reliable vehicle and valid Class 5 driver's licence for travel to offices, programs, and other sites.
Knowledge, Skills, and Abilities- Strategic thinking, business acumen, financial awareness, and ability to assess risks, opportunities, resources, and service priorities.
- Strong leadership, coaching, mentoring, facilitation, presentation, conflict resolution, negotiation, and relationship-building skills.
- High ethical standards, professionalism, confidentiality, diplomacy, self-awareness, sound judgment, and emotional intelligence.
- Strong communication skills, including active listening and the ability to translate complex operational information for varied audiences.
- Commitment to quality improvement, client service, advocacy, compassion, and responsive services in a Catholic and non-profit environment.
- Ability to manage multiple priorities, meet deadlines, adapt to change, and work outside regular hours or travel as required.
- Proficiency with Microsoft Office and Agency-assigned applications, databases, and information systems.
Core Competencies- Organizational Awareness: Acts in alignment with Agency expectations, strategic goals, policies, procedures, and practices.
- Communication: Shares information clearly, listens actively, and adapts messages to support understanding and engagement.
- Teamwork: Works cooperatively with others to build trust, support shared goals, and foster a positive team environment.
- Planning and Organizing: Sets priorities, develops work plans, estimates effort, and adapts responsibilities as needs change.
- Analytical Thinking: Applies logical reasoning, considers key issues, and develops practical solutions and timeframes.
Working Conditions- Frequently works in a standard office environment with regular and occasionally prolonged computer use.
- Interacts regularly with employees, management, clients, families, community partners, funders, government representatives, and other stakeholders.
- Occasional travel within Edmonton is required.
- May occasionally respond to difficult, urgent, or high-risk situations, including incidents or emergencies after regular work hours.
What We Offer:- We offer a competitive compensation package based on qualifications and experience.
- We offer flexibility and supportive working environment.
- Comprehensive benefit options when eligible.
- Join a highly collaborative, team-oriented organization where your ideas are valued and your leadership has a meaningful impact.
