Position Overview:The Director, Maintenance & Facilities provides strategic leadership and oversight of facilities operations across a diverse, mixed-use real estate portfolio, including market-rate, affordable housing, and tax credit (LIHTC) properties. This role ensures that all assets are maintained to a high standard, compliant with regulatory requirements, and aligned with the company's mission to deliver quality housing and strong community environments.
The Director, Maintenance & Facilities leads a team of regional and on-site maintenance professionals and collaborates with property management, construction, and compliance teams to drive preventive maintenance programs, capital planning, vendor management, and sustainability initiatives.
Key Responsibilities (Essential Duties and Functions):This list of duties and responsibilities is not all-inclusive and may expand to include other duties and responsibilities based on business needs.
- Provide strategic direction and operational oversight for all facilities and maintenance activities across the company's real estate portfolio.
- Develop and implement standards for building maintenance, preventive maintenance, and life safety systems to ensure safety, compliance, and quality.
- Lead and mentor a team of facilities leaders, maintenance supervisors, and technicians across all asset types.
- Oversee capital planning, budgeting, and execution of building improvements, repairs, and replacements.
- Ensure all properties meet compliance requirements related to HUD, LIHTC, local building codes, and Fair Housing.
- Evaluate and manage vendor relationships, contract negotiations, and service-level agreements to ensure quality and cost-effectiveness.
- Collaborate cross-functionally with Compliance, Asset Management, Development, and Property Management teams.
- Monitor and report on key performance indicators related to maintenance efficiency, work order turnaround, and resident satisfaction.
- Lead response efforts to facility emergencies, environmental issues, or capital needs, ensuring business continuity and resident safety.
- Champion sustainability efforts and energy efficiency upgrades across the portfolio.
Education/Experience:- BS in Business, Finance, Engineering, Construction Management or related field
- Deep understanding of facility operations across multifamily and mixed-use real estate, including affordable housing and LIHTC compliance.
- Strong leadership and team development skills across geographically distributed portfolios.
- Proficiency in capital planning, project management, and budgeting.
- Knowledge of federal, state, and local codes including Fair Housing, OSHA, ADA, and building safety.
- Ability to build cross-functional relationships and lead collaborative initiatives.
- Excellent problem-solving, crisis management, and communication skills.
- Familiarity with Yardi, RealPage, or other property management software is a plus.
Work Environment/Physical Demands:- This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
- This position requires manual dexterity, the ability to lift files and open filing cabinets.
- This position requires sitting, bending, stooping, or standing as necessary.
