Position Overview
The Senior Director, M&A Integration is responsible for leading the end-to-end integration of acquired companies from due diligence through post-close execution and value realization. This leader serves as the operational quarterback for acquisitions, partnering across Customer Care, Service, Finance, HR, IT, Sales, and Data teams to ensure seamless integration, strong customer retention, and successful synergy realization.
This role owns integration strategy, Day 1 readiness, post-close execution, and continuous improvement of Culligan Quench's integration playbook. The successful candidate will drive alignment across the organization, identify opportunities to optimize acquisition outcomes, and ensure acquired businesses are integrated efficiently while minimizing disruption to customers and operations.
The ideal candidate has significant post-merger integration experience, a track record of leading complex cross-functional integration programs, and experience driving operational improvements and value creation from acquisitions. This role requires strategic thinking, strong operational discipline, cross-functional leadership, data fluency, and the ability to manage multiple acquisitions simultaneously in a fast-paced environment.
Strategic Leadership
Refine and enhance the company's M&A integration playbook to improve acquisition outcomes, customer experience, and synergy realization.
Develop integration strategies and Day 1 readiness plans for acquired companies.
Identify opportunities to improve integration efficiency, scalability, and value creation.
Assess and leverage new technologies, including AI, to improve integration processes and outcomes.
Operational Execution & Leadership
Own and direct the end-to-end integration process from due diligence through post-close execution.
Lead cross-functional integration activities across Customer Care, Service, Finance, HR, IT, Sales, and Data teams.
Partner with sellers and internal stakeholders to identify risks, establish integration plans, and ensure successful execution.
Drive customer onboarding, retention, and operational continuity throughout the integration process.
Ensure acquired customer, contract, billing, operational, and data assets are successfully transitioned into Quench systems and processes.
Manage multiple acquisitions simultaneously while maintaining execution excellence and stakeholder alignment.
Program Leadership & Continuous Improvement
Lead executive-level integration reviews and governance meetings.
Monitor integration performance, synergy realization, and operational metrics.
Identify lessons learned and continuously improve integration playbooks and standard operating procedures.
Drive improvements to onboarding workflows, reporting quality, and operational consistency across acquisitions.
Lead and develop the integration team while fostering strong cross-functional collaboration.
Requirements
10+ years of experience leading post-merger integration, acquisition integration, integration management office (IMO), or similar programs.
Demonstrated experience managing acquisitions from diligence through post-close execution.
Proven success leading complex cross-functional initiatives across Operations, Finance, HR, IT, Sales, and Customer-facing teams.
Experience driving synergy realization, operational improvements, and value creation from acquisitions.
Strong project/program management skills and the ability to manage multiple concurrent integrations.
Excellent communication, executive presentation, and stakeholder management skills.
Strong analytical skills, including experience using data to drive decisions and recommendations.
Experience with data integration, system implementations, and operational process improvement.
Experience with Salesforce, Power BI, or similar tools is a plus.
Experience in the POU industry and/or Corporate Development is a plus
$175,000 - $185,000 a year
$175,000 - $185,000 base salary plus bonus opportunity.
Quench offers salary, commission, benefits, and incentive awards.
