The Director of Leasing Operations is responsible for the strategic and operational leadership that drives customer colocation on Tower assets. Key success measures include the quality and speed of (1) contract development and project management through contract life cycle and (2) resolution of all real estate activity associated with customer orders. (3) Maintenance of existing tower cash flow including renewals, churn, undocumented equipment, and all other related cash flow drivers.
The Director will lead a large team of managers and teammates responsible for (1) developing strategies, research, and tools to consistently and efficiently deliver customer related real estate outcomes to support collocation activities of our customers on our Towers, including but not limited to, management of operational contractual rights and obligations and negotiations to expand rights as needed as well as contract dispute resolution and (2) maintaining our site information and data quality and performing site assessments to assist our customers in evaluating sites for colocation.
FUNCTIONS: - Lead, motivate, and inspire a global team including managers and individual contributors that are responsible for (1) project management, negotiation, and closing of real estate activities tied to customer orders and (2) resolution of real estate issues related to customer activity.
- Lead cross-functional site assessment activities as part of sales solutioning and support and project planning and scoping.
- Drive the team's vision, strategy, and activity with a keen focus on improving customer experience and outcomes, with particular focus on improving and/or transforming processes, technology, and data.
- Recruit, retain, and develop a strong and effective team that prioritizes meeting customer objectives and needs and focuses on continuous improvement.
- Supports the identification, implementation, and troubleshooting of organizational processes and systems matters impacting real estate and site assessment activity, including partnering with cross-functional stakeholders.
- Establishes standards, processes, and controls for our contracts and real estate and site assessment activities associated with customer orders.
- Responsible for rent commencement readiness, backlog management, and converting executed contracts into realized revenue.
- Oversee pipeline visibility, forecasting, and budget support, including close coordination with Finance and FP&A
- Ensure billing accuracy and contractual reconciliation; support and resolve billing disputes as needed.
- Drive renewals strategy, monitor analytics, and manage step-downs to protect organic growth rates
- Establish and manage KPIs, performance reporting, and governance metrics (e.g., rent commencement cycle times, backlog, renewals, churn).
- Oversight for data governance and maintain high data quality standards.
These job functions are representative of tasks accomplished by incumbents. The list is not exhaustive; incumbents perform other related tasks.
WORKING CONDITIONS AND PHYSICAL DEMANDS: Position works in a normal office environment, hybrid (3 days in office/2 days remote). Standing, sitting, and walking required daily. Job will require international travel.
QUALIFICATIONS: - 8+ years of strong experience in commercial real estate, with a strong preference for wireless infrastructure management.
- 5+ years' experience of leading large teams through change.
- Bachelor's degree in real estate, Business, Finance, related discipline, or equivalent experience.
- MBA and/or JD preferred.
- Possesses high quality and timely decision-making in fast paced, uncertain environment.
- Focuses on meeting customer objectives and requirements while balancing Phoenix Tower International's objectives and requirements, strong commercial and business acumen.
- Must have demonstrated experience driving data management, analysis and setting strategic direction.
- Excellent relationship management, collaboration, and communication (written and oral) skills with stakeholders and clients.
- Ability to solve complex problems, communicate outcomes, and influence conversations.
- Able to be proactive, action oriented, take initiative with a view towards taking well-reasoned risks.
- Manage talent development, able to build and develop effective global teams.
- Provide efficient and effective strategic plannings, able to align resources and priorities.
- Lead team culture and collaboration, instilling ownership, accountability, and continuous improvement.
- Strong technical skills required, proficiency with MSOffice: word, excel and powerpoint.
- Familiarity with Salesforce.com.
- Bi-lingual language skills preferred, fluency in English and Spanish.
