American Airlines

Director, IOC

American Airlines • $120K — $150K *
Fort Worth, TX 76137In-Person
Transportation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Aviation, or related Technical Field, or equivalent experience/training
  • 7 years leading large teams in technical operations, integrated operations control, or airport operations including unionized workgroups
  • In-depth knowledge of airline industry technical operations and American Airlines business strategy
  • Strong technical knowledge of aircraft maintenance and FAA regulations
  • Ability to influence with outstanding interpersonal, collaboration, and negotiation skills

Responsibilities

  • Lead a large organization through management leaders and front-line team members
  • Monitor disruptions to operations from various sources, including weather and mechanical issues
  • Establish strategies for managing irregular operations
  • Collaborate with various departments to ensure FAA compliance and operational efficiency
  • Advocate for passenger interests in accordance with DOT regulations
  • Lead emergency response efforts during operations
  • Implement continuous improvement initiatives to enhance customer service and operational efficiency

Benefits

  • Travel perks for you, family, and friends across a large global network
  • Immediate access to health, dental, and vision benefits
  • Wellness programs to support personal health and well-being
  • 401(k) Program available upon hire with potential employer contributions
  • Additional perks like pet insurance and discounts on travel-related services
Full Job Description
7/10/26

Location: Integrated Operations Ctr (DFW-SV02)
Cities: Fort Worth - TX
Requisition ID: 86744

Job Description

Why you'll love this job

  • The Director, Integrated Operations Center is responsible for the oversight, leadership and performance of personnel within the IOC while ensuring a safe, efficient, and coordinated operation across the American Airlines network. In addition to developing clearly defined strategies to make the American Airlines operation best in class, the position will seek to elevate the experience of our customers and team members. This leadership role will strengthen the culture of inclusion, diversity, and development for the team members across the organization.


What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  • Leads and serves a large and complex organization through management leaders, individual contributors, and front-line team members
  • Monitors potential influence of weather, aircraft mechanical problems, air traffic control constraints, fuel supplies, security issues, labor problems, or other sources of disruption to the overall airline operation
  • Establishes the Airline's strategy and objectives ahead of irregular operations and ensures activities are carried out in accordance with the operating plan
  • Collaborates and partners closely with Airport Operations, Cargo, Flight, Flight Service, Technical Operations, Safety, and Regional Partners to ensure that all operations are carried out in accordance with FAA Regulations and American Airlines company policies
  • Ensures AA remains in compliance with all governmental requirements, e.g. OSHA, TSA, FAA, and Department of Transportation, through the development and implementation of procedures
  • Advocates for passenger's interests to satisfy DOT 259 Enhanced Protections for Airline Passengers regulations
  • Leads emergency response efforts that occur on the day-of operation.
  • Works collaboratively with Corporate Security staff to evaluate security threats and implements appropriate courses of action.
  • Seeks opportunities for continuous improvement; provides recommendations and implements initiatives to reduce cost, gain efficiencies, and improve customer service and employee experience
  • Demonstrates and cultivates collaborative relationships across all work groups and teams
  • Establishes and maintains open communication and a collaborative relationship with all levels of union leadership


All you'll need for success

Minimum Qualifications - Education & Prior Job Experience
  • Bachelor's degree in Business, Aviation, or Technical Field related to Aviation or equivalent experience/training
  • 7 years of experience leading large teams in technical operations, integrated operations control, airport operations, or cargo, including unionized frontline workgroups

Skills, Licenses, and Certifications
  • Demonstrates the highest standards or personal ethics and integrity
  • In-depth knowledge of the airline industry and technical operations, American Airlines (AA) business strategy, company policies and procedures, and collective bargaining agreements
  • Strong technical knowledge of aircraft maintenance procedures, as well as FAA policies, practices, and procedures
  • Extensive experience implementing procedures and ensuring consistent service delivery
  • Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
  • Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups
  • Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
  • Ability to handle simultaneous operational issues, prioritize and work well under pressure
  • Ability to build and facilitate relationships at all levels of the organization, both internally and externally
  • Excellent communication and presentation skills, with ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written
  • Ability to work a varied schedule
  • Ability to travel, as needed
  • Applicant selected will be subject to a government security investigation and must meet eligibility requirement for access to classified information
  • Federal Aviation Administration (FAA) Aircraft Dispatcher Certificate preferred


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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