Position Overview

The Director, Install Project Management provides strategic and operational leadership for OCHIN's implementation portfolio, overseeing the successful delivery of more than 40 ambulatory, acute care, Tribal, PACE, and large expansion implementations annually. This role is accountable for ensuring implementations are delivered with rigor, consistency, and excellence while achieving meaningful clinical, operational, financial, and customer experience outcomes for members.

Reporting to executive leadership, the Director leads a team of project managers responsible for complex, enterprise-scale Epic implementations and drives the standards, processes, governance, and performance expectations required for successful execution. This leader is responsible for ensuring implementations are not only delivered successfully, but also position members to realize long-term value through improved patient care, operational effectiveness, revenue cycle performance, and organizational sustainability.

The Director fosters a culture of functional excellence, accountability, customer service, and continuous improvement, building strong cross-functional partnerships and ensuring alignment across teams throughout the implementation lifecycle.

Essential Duties

Portfolio Leadership & Execution

• Lead a portfolio of more than 40 implementations annually across ambulatory, acute care, Tribal, PACE, and member expansion programs.
• Ensure implementations are delivered on time, within scope, within budget, and in alignment with organizational and member objectives.
• Establish and maintain implementation governance, methodologies, standards, tools, and best practices that drive consistency, quality, and predictable outcomes.
• Provide executive oversight of implementation planning, execution, stabilization, and transition to ongoing operations.
• Monitor portfolio performance through key performance indicators, project milestones, financial metrics, member satisfaction measures, and operational outcomes.
• Ensure accurate forecasting, portfolio reporting, resource planning, and capacity management.

Member Outcomes & Customer Success

• Drive achievement of member-defined clinical, operational, financial, and adoption goals.
• Partner with member executives and implementation stakeholders to ensure organizational readiness and successful adoption of Epic solutions.
• Champion a customer-centric culture focused on responsiveness, transparency, accountability, and service excellence.
• Serve as an executive escalation point for complex implementation, operational, and customer service issues.
• Ensure implementations support measurable improvements in patient care, provider experience, revenue cycle performance, operational efficiency, and financial sustainability.

Cross-Functional Leadership

• Establish and maintain strong partnerships across Install Analysts, Data Conversion, IT, PTP, Interoperability, Clinical Informatics, Customer Experience, Member Care Team, Learning, Product, and Executive Leadership.
• Ensure alignment, accountability, effective communication, resource coordination, and successful member outcomes throughout the implementation lifecycle.
• Facilitate executive governance forums, sponsor meetings, steering committees, and portfolio reviews.
• Collaborate with operational, clinical, technical, and financial leaders to remove barriers and drive implementation success.

Risk, Quality & Continuous Improvement

• Identify, assess, and proactively mitigate implementation risks and dependencies.
• Ensure timely escalation and resolution of issues impacting member outcomes, timelines, budget, or quality.
• Drive disciplined execution and establish clear accountability for project performance.
• Lead post-implementation reviews and lessons learned activities to identify opportunities for improvement.
• Continuously enhance implementation methodologies, tools, standards, and governance processes based on organizational and member feedback.

Leadership & Talent Development

• Lead, coach, and develop a high-performing team of project managers.
• Establish clear performance expectations, accountability measures, and professional development plans.
• Foster a culture of ownership, collaboration, transparency, and continuous learning.
• Support succession planning and workforce development to ensure long-term organizational capability and growth.
• Model OCHIN values and leadership behaviors while driving exceptional performance and results.

Requirements

• Bachelor's or equivalent relevant combination of education and experience
• Bachelor's degree in IT, healthcare, health informatics, related field, or equivalent experience, Master's degree preferred.
• Project Management Professional (PMP) certificate, Certified associate in project management (CAPM) certificate, or five years leading EHR implementations required.
• Certification in Epic module(s) strongly preferred
• 8+ years of professional business experience, preferably in a healthcare and IT setting.
• Experience managing and directing seven or more direct reports and a team of 30+ staff, including recruitment, training and development, and providing rewards and recognition
• Experience with project management systems, tools and tasks.
• Must have proven success in internal and external relationship management with all levels of expertise from administrative to executive
• Must have technical aptitude to fully understand and gain the necessary knowledge required to effectively collaborate with members
• Proficiency in Smartsheet, Microsoft Project or similar project management system preferred

Competencies

Coaching Mindset: The ability to measure staff accomplishments using qualitative and quantitative measures. Sets clear expectations and is transparent about how their performance will be evaluated. Addresses performance issues quickly and directly, with objectivity, consistency, and professionalism. Provides employees with resources, knowledge, information, and assistance they need to achieve their goals and objectives. Recognizes and celebrates staff's accomplishments.

Continuous Learning: The ability to identify formal and informal learning opportunities that help employees take responsibility for their professional growth and skill development. Is passionate about employees achieving their full potential. Encourages employees to solve their own problems, develop solutions and act. Promotes an environment of continuous learning, innovation, knowledge sharing, and improvement.

Fostering Trust with Integrity: Exhibits integrity by consistently following through on commitments and aligning words with actions. Demonstrates honesty through transparency and personal accountability. Promotes fairness by creating brave spaces, setting clear and measurable expectations, and communicating them consistently. Shows good judgment through moral courage and adherence to OCHIN's values, policies, processes, and procedures.

Leading Change: The ability to adapt quickly to rapidly changing environments and guide team members through periods of uncertainty. Demonstrates resilience and remains focused and persistent during times of change. Understands the importance of transformation and encourages team to embrace and champion needed change. Actively seeks feedback and input from team members.

Service Leadership: Fosters a culture of trust, respect, diversity, and inclusion. Inspires team members towards a shared purpose, through leading by example. Influences others towards a spirit of service to benefit OCHIN and Members.

Systems Thinker: Seeks to find linkages and connections to enable greater collaboration across teams and improved results and outcomes Embraces a holistic approach to idea generation, solutioning and problem solving. By asking questions, fostering multi-disciplinary collaboration that uncover interdependencies, ensures recommended solutions and new approaches reflect the entire system at work, rather than a set of discreet parts or activities.

Physical Requirements

• Travel may be required to support OCHIN's business needs. May require travel by air, vehicle, or train.
• May need to move from place to place, and at times may need to be stationary for long periods of time.
• Routinely uses standard office equipment such as computers and communication devices.
• Ability to work independently and efficiently from a remote office environment.
• Frequent decision making and independent judgment or action.
• Ability to read, speak, write, and understand English at professional level.
• May be required to provide on-call trouble-shooting support for emergencies after business hours and on weekends, on a rotating basis with other staff.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
• (OR) Travel may be required nationally based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/careers

Base Pay Overview

The typical offer range for this role is minimum to midpoint, with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

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Salary Description

Min: $144,443; Mid: $194,998; Max: $245,553