Job DescriptionMAJOR FUNCTION:Reporting to the VP of Information Systems, the Director of IT Infrastructure participates in planning activities, implementation, design, maintenance, and support activities regarding the following information systems: Network, Server, Datacenter, Telecommunications, User Endpoint Devices, Helpdesk, Service Desk, and Telecom Operators. This responsibility will be in direct support of: Clinical and non-clinical information systems including but not limited to Revenue Cycle, HR/Payroll, ERP, Finance. Integration and IT Security infrastructure. The Director of IT Infrastructure will design and implement a competitive and industry compliant IT infrastructure for Inspira Health.
Responsible for the establishment of systems and processes that assures the achievement of IS strategic and operational goals and objectives. Oversees a team of professionals that support a complex environment across multiple facilities and lines of businesses 24x7, 365 days a year. Establishes and manages a proactive customer service program for managing resources, infrastructure, field services and support team to meet the needs of our customers as well as remaining patient focused to meet the needs of our community.
This position develops strong working relationships with Inspira leadership, customers, and other stakeholders, to collaborate and provide IS support, and guidance to improve their workflows, outcomes and overall patient and customer satisfaction at all Inspira locations.
QUALIFICATIONS: Education & Experience:- BA/BS in related field required or 15 years progressive IT leadership experience in lieu of degree Graduate degree in Computer Science, Information Systems or related field preferred
- Experience within a health care organization a plus
- 10+ years of supervisory / management experience
- 5 years of experience managing IT operations (7+years preferred)
- 5 years of experience with managing an operational and capital budget
- 5 years of experience with managing a customer service department
- 5 years experience managing IT Asset Management programs (hardware/software inventory, patch management, etc.) (7+years preferred)
- 10 years experience managing Enterprise wide IT Networks and Datacenters
- 10 years experience designing, implementing and managing Disaster Recovery and Business Continuity across multiple datacenters.
- 5 +Experience with CISCO and Arista technologies a plus.
- Advanced PC skills and use of Microsoft applications (e.g., Word, Excel, PowerPoint, SharePoint, etc)
Position Responsibilities - - Initiates meetings with colleagues as needed for planning and problem solving
- - Develops with the VP of Information Systems and other IS management, annual department goals and objectives in conjunction with hospitals' operational and strategic goals
- - Maintains communication with external and internal stakeholders
- - Assures completion of projects and timely implementations.
- - Develops and monitors action plans for projects in process
- - Develops, reviews and monitors departments' program for planning safe environment of care.
- - In collaboration with the VP of Information Systems, develop and implement technology and digital health road map with short term/annual and long term/3-year budget plans.
- - Lead the design, implementation and support of state-of-the-art datacenter infrastructure. Lead the team effort to design and support an optimal network and data center platform. This includes organizing and managing technical staff and overall operations infrastructure.
- Plan and implement infrastructure systems that are secure, scalable and reliable. Ensure Inspira Health systems and networks are efficient, reliable and secure - - Leads development and implementation processes for the organizations IT systems and department.
- - Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
- - Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.
- - Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
- - Oversees security of systems, networks, and enterprise information.
- - Develops and maintains relationships with external IT vendors and service providers.
- - Hands on oversight of Change Management program
- - Ongoing management of the ITAM program with the collaboration of direct reports.
- - Vendor Management, including but not limited to price negotiation and partner management
- In collaboration with the VP of Information Systems, set strategy and establish standards and ensure compliance and accuracy for Inspira Health's IT performance, including cloud architectures, server technologies, data warehouse and communication technologies (LANs, WANs, Internet, Intranet, security, wireless implementation, and any devices connecting to, or containing data or systems).
Certification/Licensure:Knowledge & Skills:- Advanced PC skills and use of Microsoft applications (e.g., Word, Excel, PowerPoint, SharePoint, etc.).
Physical Requirements: N: Never O: Occasionally (80%)LiftingOStandingFSittingFLifting 20-50lbsNClimbingOKneelingOLifting>50lbsNCrouchingOReachingOCarryingOHearingCWalkingCPushingOTalkingCVisionC
Environmental Conditions:NoiseOVaried TemperaturesNCleaning AgentsNNoxious odorsNPatient ExposureOOperative EquipmentO
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