Job Overview

The Director of Imaging Services is accountable for delivering high quality, efficient and effective services for our Imaging customers. This leadership role works collaboratively with internal and external stakeholders to ensure our products and services are customer-focused and consistently provide exceptional value to the organization and communities we serve. Serves as an operational leader in the service line and organization ensuring day-to-day operations achieves service and regulatory standards, quality and safety, customer satisfaction, employee engagement, physician relations and highly reliable resource management. Establishes strong partnerships with key physician and administrative leaders, to ensure system wide objectives achieve the intended results. Works cooperatively with leaders across the organization to ensure customers are the focus of all products and services.

Responsibilities

Drives Results

• Exemplify results-oriented behaviors that demonstrate and prioritize accountability
• Design and implement performance standards and objectives
• Partner with medical, technical, and operational stakeholders to establish high quality outcomes
• Creates an environment that prioritizes exceeding the needs of our customers
• Ensure effective implementation of organizational, operational, and individual change
• Ensure the achievement of service, safety, productivity, quality, and compliance objectives
• Ensure effective stewardship of resources
• Effectively manage and achieve performance objectives

Manages and develops people

• Values the uniqueness within and respects the differences between individuals
• Actively recruits and hires people to create a diverse and complementary team.
• Models appreciation and acceptance of differences.
• Provides a welcoming and supportive environment.
• Establishes and reviews expectations that guide, motivate, and hold people accountable for their work.
• Actively provide mentoring and coaching on an ongoing basis.
• Conducts equitable, accurate and timely performance reviews.
• Discovers the aspirations and talents of employees and assists them in realizing their goals.
• Actively provide mentoring and coaching

Culture

• Facilitates effective and positive team dynamics at the department level and local entity
• Establish strong partnerships and working relationships with providers
• Values the uniqueness within and respects the differences between individuals
• Creates diverse, complementary, and collaborative teams, departments, and divisions.
• Models appreciation and acceptance of differences.
• Creates a welcoming, supportive, and open environment, actively engaging every person's talents and ideas.
• Continuously takes action to enhance employee satisfaction.
• Facilitate timely, relevant, and appropriate communication at all levels of the organization.

Leverage Complexity

• Creates opportunities for strategic and operational improvement that achieve shared success
• Effectively builds strong and fruitful relationships with internal and external stakeholders
• Provides formal and informal leadership in a complex / matrix-based organization
• Contributes positively to provider engagement / satisfaction system wide
• Plays an instrumental role in creating a sustainable, expandable model for future services
• Positively impacts economic and clinical outcomes in the midst of ambiguity
• Drives a positive customer perception of value and quality of care for all services
• Ensures an exceptional market facing presence for the organizations brand
• Create an environment where the active and timely exchanges of ideas and information inter/intra departmentally is the social norm of effective local operations
• Demonstrates formal and informal leadership for initiatives across the system

Financial

• Demonstrates knowledge of the financial picture of healthcare.
• Educates teams and employees on the financial status of the organization.
• Collaborates with finance to identify risks and opportunities related to charge capture, revenue cycle and budgeting
• Provides input and oversight to budget development
• Manages within budget parameters.
• Demonstrates effective stewardship of resources.
• Demonstrates ongoing fiscal responsiveness within and outside area of responsibility.
• Involves employees and stakeholders in cost reduction efforts.

Operations

• Analyzes the financial targets and outcomes within local entity units, departments, and services.
• Uses quality improvement tools and techniques to advance process improvements.
• Advances product and service development
• Employs systems thinking to advance comprehensive decision making.
• Recognizes and addresses opportunities for improvement.
• Uses best practices information to set stretch goals.
• Sets appropriate priorities among competing demands.
• Understands the reimbursement of imaging services across the continuum, insurance.
• Ensures compliance with regulatory requirements are achieved locally

Strategy, Innovation, and Planning

• Aligns goals with the strategic direction
• Ensures that local operation develops goals and a plan to help fulfill the organizations mission.
• Proactively recognizes trends and develops plans to prepare for opportunities or problems.
• Establishes collaborative and effective relationships to produce innovative solutions within local operations / entity.
• Establishes structures and processes to plan and manage the orderly implementation of change.
• Creates new business ideas by thinking outside the box.
• Continuously implements strategies to improve customer satisfaction

Required Qualifications

• B.S./B.A.
• 5 years progressive management experience

Preferred Qualifications

• M.A./M.S.
• 7 years healthcare management experience across multiple academic, community, and discovery imaging environments

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.