OverviewDirector II Qualify and and Clinical EffectivenessOnsite OnlyThe Director, Quality and Clinical Effectiveness is the Market leader with responsibility for overall quality and clinical effectiveness of their Market, with ultimate accountability residing with the Market CNO and Market CMO clinical dyad. The position reports to the Market Chief Nursing Officer (CNO) with a matrixed reporting to the System Vice President, Quality and Clinical Effectiveness. The Director, Quality and Clinical Effectiveness will assist the Market CMO and Market CNO to set the Market quality agenda, monitor performance across care settings, and prioritize improvement opportunities as the Market improves performance in partnership with the System CMO and CNO. Leadership responsibilities include, but are not limited to quality, clinical effectiveness, high reliability care pathways, risk management, regulatory and accreditation, performance improvement, clinical informatics, and infection prevention. This leader will partner closely with the System leaders for all of these areas with the System setting strategy and the Market operationalizing in a Market-specific meaningful way.
ResponsibilitiesLeadership & Management - Provide leadership to create an exceptional culture of clinical effectiveness that empowers caregivers and providers to deliver the highest quality care, demonstrated through reduced harm and errors and achievement of short and long-term Market and System goals.
- Oversight of process improvements to develop and deploy efficient, effective, and high-reliability care delivery pathways that result in marketable improved clinical outcomes to quality of care resulting in sustainable financial gains.
- Act as a leader in change management by exhibiting a strong, positive advocacy for cultural change and directing the activities of others in a manner consistent with, and in support of, a culture of psychological safety. Partners with affiliates to ensure organization wide program initiatives are deployed effectively through standardization and implementation of best practices.
- Work closely with the Market CNO and Market CMO to align the System's clinical performance goals around accountability and consistency of clinical excellence standards and practices. Work collaboratively with System-wide leaders, including but not limited to; safety and quality leaders, infection preventionists and risk management teams to deploy and engage in safety and quality oversight and improvement efforts. Serve as a contact person for colleagues and affiliates.
- Conducts regular reviews of the Market's clinical performance, providing expectations, planning, feedback, training and development for operations.
- Collaborates with Risk Managers in root cause analysis activities, evaluating sentinel and other adverse events by reviewing, investigating and analyzing safety events and near misses to ensure appropriate system improvements are taken to prevent recurrences.
- Responsible for resource management including recruitment, retention, performance management, employee engagement, and development of team members.
- Design and implement services and delivery processes that are responsive to customers' needs and support exceptional customer service, clinical effectiveness, optimal financial performance, and patient safety.
- Provide ongoing, continuous management oversight, as a coach who is concerned with the growth and development of employees, and as one who can assure that management employees are held accountable for operating results that are clinically and financially solid and measurable.
- Drive execution and transformational change to ensure effective, efficient, sustainable, compliant, and leading-edge operations to contribute to the financial success of UnityPoint Health.
- Oversee new systems, products, and business implementations for the enterprise department. Assesses organizational strengths and weaknesses to recommend an enhanced operational model.
- Leads standardization by creating and sustaining a common culture and high-performing operation aligned with UnityPoint Health priorities and serving the needs of our regions and patients.
- Assures areas of responsibility are performed within budget; oversees revenues and expenditures in assigned areas to assure sound fiscal control; prepares annual budget requests; assures effective and efficient use of budgeted funds, personnel, materials, facilities, and time.
Operations - Accountable for operational efficiency and optimal productivity for all outpatient pharmacies and new operational units as developed/assigned.
- Manages, operates and leads in a highly matrixed work environment. Builds relationships and manages project execution through influence and partnership, without direct reporting relationships with all the roles where this position must influence.
- Partners with key stakeholders to drive improved operational and financial performance that translates to improved financial results.
- Ensures the development, implementation, and administration of system-wide strategies that increase organizational efficiency, effectiveness, and capability.
- Executes methods for measurement of hospital performance, ensuring facilities within the scope of responsibility meet/exceed Enterprise and Regulatory standards.
- Supports the development of a high reliability organization with the goal of zero harm by driving a just and learning culture.
- Responsibility for setting the Market annual quality and clincial effectiveness goals/STI measures in collaboration with the Market CMO, Market CNO, and VP, Quality & Clinical Effectiveness in alignment with the System strategies driven by the System CMO and System CNO.
- Develop and oversee a standard process for education of clinical team members on topics related to quality and high reliability care pathways.
- Responsible for regulatory compliance on a federal and state level related to quality practice and operations.
- Responsible for ongoing operation and support of clinical performance, operational needs and maintenance of the system(s).
- Organize the structure that is needed to optimize operational performance during fast growth and develop and implement the operational policies, systems and procedures that can assure consistency and predictability across similar operating units.
- Plan with clear goals and expectations that contribute to both efficiency and effectiveness in achieving results.
- Participate in the development of and accountability for the implementation of annual budgets for all operating units.
- Responsible for collaboration with business units to ensure the success of quality strategy, patient experience, and team member efficiencies.
- Actively attends and participates in applicable executive-level meetings as well as other Market and System committees as necessary.
Growth/Strategic Development- Accountable for working with Business Line Leader and Market and System Chief Nursing Officers to adapt, modify and change systems and procedures as they are found to be inadequate or ineffective; take the opportunity to be a change agent when operating situations or deficiencies demand it.
- Identify new business opportunities, evaluate, implement, and operationalize as determined and discussed within the reporting structure.
- Adheres to innovative thinking and practice, in cross-continuum safety, quality, and clinical effectiveness practices and strategies.
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to upper management.
Communication and Influence - Establishes and maintains collaborative and effective relationships across UnityPoint Health.
- Partners with UPH Communications team to design content and delivery methodology to ensure timely and consistent messaging, tailoring messages to the various audiences. Maintain inventory of various communication channels i.e. newsletters, standing meetings etc. Continually monitors for alignment of messages and consistent messaging.
- Ensures regular updates/discussions are scheduled with key stakeholder groups.
- Supports key internal communications regarding performance by translating complex data into an easy-to-understand story that is relatable to our lead
QualificationsEducation:- Required - Bachelors in a clinical discipline with a minimum of 3 years' experience in quality, safety, risk management, clinical informatics, infection prevention or related roles.
- Preferred - Master's degree in nursing, health system administration, business, population health or other health care related field.
License(s)/Certification(s):- Required - Board Certified Registered Nurse
- Preferred- Certified Professional in Healthcare Quality or other relevent certification.
Experience:- Required - 5 years Five to ten years of clinical practice experience AND
- Required - At least five years of director/executive-level administrative experience with special expertise in: • Clinical Quality Leadership/Management. • Clinical Quality Improvement (Process Improvement models, Data Analysis, Benchmarking, and Performance Management)
