The
Houston Operations Director is responsible for overseeing and managing the daily operations, service delivery, and performance of janitorial services across multiple client sites within a designated region. This includes ensuring that all janitorial services are provided efficiently, cost-effectively, and at a high level of quality. The Regional Manager will report to the Director of Operations and will be responsible for leading the Route Manager, Project Manager and Supervisors. Will have full P&L accountability for their portfolio of accounts and will be the point of contact for customers in the region.
Key Responsibilities as the Operations Director Include:Operational Management:- Oversee the delivery of janitorial services for all assigned facilities within the region.
- Ensure that all janitorial staff comply with safety regulations, client expectations, and company policies.
- Maintain consistent communication with clients to ensure high customer satisfaction levels.
- Conduct regular site inspections to ensure quality standards are met.
Team Leadership & Development:- Manage, train, and support a team of regional managers.
- Provide ongoing coaching and performance feedback to ensure continuous improvement.
- Conduct performance evaluations and assist in employee development initiatives.
- Recruit and hire staff to maintain adequate coverage and meet operational needs.
Budgeting & Cost Control:- Prepare and manage budgets for the region, ensuring financial targets are met.
- Monitor and control labor, supply, and equipment costs to ensure profitability.
- Identify and implement cost-saving initiatives without compromising service quality.
Client Relationship Management:- Act as the primary point of contact for key clients in the region, ensuring that all needs and expectations are met.
- Resolve any client concerns or issues in a timely and professional manner.
- Conduct periodic meetings with clients to review performance and gather feedback for continuous improvement.
What We're Looking For:Education:- High School Diploma required.
- Bachelor's degree in business administration, facilities management, or a related field is preferred.
Experience:- Minimum 5 years of experience in janitorial services, facilities management, or a related industry.
- At least 2 years of experience in a managerial or supervisory role.
- Experience in managing multiple sites or locations preferred.
- Valid driver's license and personal transportation.
Skills:- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficient in budgeting, cost control, and financial management.
- Ability to handle multiple priorities and manage time effectively.
- In-depth knowledge of janitorial operations, equipment, and cleaning techniques.
Compensation/Benefits:- Competitive salary based on experience
- Health, dental, and vision benefits
- Paid time off (PTO)
- 401(k)
- Performance bonuses and incentives
Work Environment:- Work may take place in office buildings, schools, medical facilities, or commercial spaces.
- Jobs require travel to jobsites.
- May require evening, weekend, or holiday shifts depending on location needs.
