Wynn Resorts

Director - Head of UX

Wynn Resorts • $120K — $180K *
Las Vegas, NV 89110In-Person
Consumer Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's or Master's degree in UX design, HCI, or related field.
  • 10+ years of experience in UX design and strategy.
  • Strong leadership and people management skills.
  • Excellent communication and collaboration skills.
  • Deep knowledge of UX design principles and practices, including user research, interaction design, and usability testing.
  • Proven track record of delivering successful user experiences.

Responsibilities

  • Recruit, hire, and train UX designers to build a skilled team.
  • Define roles and responsibilities, ensuring clarity within the team.
  • Set team goals that align with overall business objectives.
  • Manage team workflow, ensuring timely project delivery.
  • Create storyboards that visualize the UX vision and concepts.
  • Use data to inform UX decisions and measure success.
  • Stay current on UX trends and make tech recommendations.

Benefits

  • Collaborative work environment promoting teamwork and recognition.
  • Opportunities for mentorship and career advancement.
  • Involvement in cutting-edge UX projects.
  • Strategic influence over company-wide user experience initiatives.
Full Job Description
As Head of User Experience (UX) at Wynn, you will be responsible for defining and driving the overall user experience strategy and vision for our company. You will lead and manage a team of UX designers to create innovative and engaging user experiences across our products and services. You will also be responsible for managing budgets and resources and communicating with stakeholders about the progress and impact of UX efforts.

Responsibilities

PEOPLE:
  • Recruit, hire, and train UX designers to ensure that the team has the skills and expertise necessary to deliver best-in-class user experiences.
  • Define roles and responsibilities of each team member to ensure that everyone knows what is expected of them.
  • Set goals and objectives for the team that align with the company's overall business goals and objectives.
  • Assign projects and tasks to team members based on their skills, experience, and workload.
  • Manage and oversee all research and design efforts to understand guest needs, preferences, and pain points, and use this information to inform UX decisions.
  • Create a collaborative work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
  • Conduct performance evaluations to assess team members' strengths and weaknesses and identify opportunities for improvement.
  • Mentor team members to help them achieve their goals and advance in their careers.

PROCESS:
  • Define and drive the overall user experience strategy for the company.
  • Manage team workflow to ensure that projects are delivered on time and within budget.
  • Create storyboards to define the UX vision and help visualize UX ideas.
  • Use data and metrics to inform UX decisions and track the success of the user experience.
  • Stay up to date with the latest UX trends, tools, and technologies and make recommendations for their use within the company.
  • Share expertise on best-practice digital UI patterns and trends, and effectively communicating design rationale throughout the project.
  • Plan and facilitate Design Thinking practices with teams and stakeholders.
  • Evangelize user experience and educate the company on its importance in the overall success of the business.
  • Present information to senior staff and provide strategy recommendations based on the team's analysis.

PRODUCT:
  • Develop and implement a comprehensive user experience strategy for all customer-facing digital products, such as the Wynn websites, mobile app, in-room tablets, kiosks, and other digital touchpoints.
  • Establish and maintain design standards and guidelines to ensure consistency and quality in the user experience.
  • Define and optimize the guest journey across all digital touchpoints, ensuring a seamless and enjoyable experience for guests.
  • Identify and implement opportunities for personalization and customization of the guest experience.
  • Monitor and analyze guest feedback and usage data to continuously improve the user experience and increase guest satisfaction.
  • Drive innovation in the user experience to keep the company ahead of its competitors.


Qualifications
  • Bachelor's or Master's degree in UX design, HCI, or a related field.
  • 10+ years of experience in UX design and strategy.
  • Strong leadership and people management skills.
  • Excellent communication and collaboration skills.
  • Deep knowledge of UX design principles and practices, including user research, interaction design, and usability testing.
  • Ability to think strategically and execute on tactical deliverables.
  • Experience in B2B and B2C industries is a plus.
  • Experience in hospitality industry is a plus.
  • Proven track record of delivering successful user experiences.
  • A passion for user-centered design and a desire to create innovative and engaging experiences.

About Wynn Resorts

Wynn Resorts, Limited is a developer, owner and operator of destination casino resorts. The Company operates through two segments: Wynn Palace and Wynn Macau. Its Wynn Palace segment includes Encore at Wynn Macau resort. The Company's Wynn Macau segment includes Wynn Macau and Encore at Wynn Macau. It operates approximately two luxury hotel towers with a total of over 1,010 guest rooms, suites and villas, approximately 140 table games and over 710 slots in Wynn Palace and over 970 table games and approximately 860 slots in Wynn Macau. Its integrated resorts include accommodations, gaming, dining, entertainment and retail. The Company's Macau operations feature approximately 273,000 square feet of casino space with over 500 table games and approximately 840 slot machines. The Company also includes the Wynn Las Vegas resort, with approximately 410 table games and over 1,570 slot machines.
Learn more about Wynn Resorts
Size
26,950 employees
Market Cap
$9.6 billion
Industry
Hospitality & Recreation
Net Income
-$2 billion
Founded
2002
5 Year Trend
-2.8%
Revenue
$2 billion
NASDAQ
WYNN
* Ladders Estimates

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