Director Growth Services to join our team. This is a hybrid opportunity based at any TDC or PRA office.
Qualifications- Bachelor's degree in Computer Science or Finance-related
- 5-7 years software development experience
- Insurance experience preferred
- Duck creek experience preferred
Responsibilities: Policy Platform Strategy & Modernization
- Successfully lead the evolution of the Duck Creek Policy platform while reducing technical debt and improving long-term agility.
- Complete the core modernization roadmap for Duck Creek Policy.
- Plan and execute platform upgrades with minimal business disruption.
- Improve application architecture, scalability, maintainability, and resiliency.
- Reduce technical debt while increasing reuse and configuration over customization.
Application Stability, Availability & Operational Excellence- Deliver a highly available, resilient, and performant policy administration platform.
- Ensure production stability across the Policy ecosystem.
- Improve application performance and transaction throughput.
- Drive proactive monitoring, incident reduction, and root cause elimination.
- Lead release management and production readiness.
Business Capability Delivery & Underwriting Partnership- Enable underwriting growth through technology capabilities that improve speed, quality, and customer experience.
- Partner with Underwriting leadership to prioritize investments.
- Deliver new products, state expansions, regulatory changes, and rating enhancements.
- Improve policy lifecycle capabilities from quote through renewal.
- Ensure business value realization from technology investments.
Enterprise Integration, Data & Transaction Integrity- Ensure accurate, reliable, and timely movement of policy and financial transactions across the enterprise.
- Partner with Billing, Claims, Data Warehouse, Portal, and Integration teams.
- Ensure end-to-end transaction integrity.
- Reduce reconciliation and out-of-balance conditions.
- Improve data quality and master data consistency.
Risk, Security & Regulatory Compliance- Ensure the Policy platform remains secure, compliant, and audit-ready.
- Drive compliance with regulatory and security requirements.
- Partner with Risk, Compliance, and Internal Audit.
- Address vulnerabilities and operational risks proactively.
- Ensure disaster recovery and business continuity readiness.
Continuous Improvement & Innovation- Continuously improve delivery efficiency and leverage emerging technologies to enhance business value.
- Introduce automation across testing, deployment, and operations.
- Improve SDLC and DevOps maturity.
- Drive measurable productivity improvements.
People Leadership, Culture, & Talent- Clearly define roles, expectations, and responsibilities for all team members.
- Provide coaching, development, and support to enable success and growth.
- Deliver consistent and constructive feedback to reinforce performance and behavior.
- Conduct regular 1:1s and ensure timely completion of performance cycles.
- Hold staff accountable for compliance and policy requirements.
- Drive a culture of continuous learning, innovation, and accountability.
- Model and reinforce cultural values and organizational norms and actively recognize and celebrate behaviors that exemplify them.
- Develop and maintain succession plans for key positions; report progress within the performance review process.
Learning, Development & Compliance- Maintain full compliance with all organizational policies, procedures, and established standards (e.g. accurately recording time worked, Submitting PTO, mandatory corporate training)
- Keep technical knowledge and skills current to effectively support department priorities.
- Complete all performance and development activities, including the performance review process, in a timely manner.
- Fulfill all required training and development obligations to maintain essential skills and credentials.
- Complete all mandatory compliance courses on time, meeting corporate training standards.
- Pursue additional learning opportunities that strengthen professional capabilities and contribute to team and organizational performance, with prior manager approval.
Other Duties as Assigned- Support enterprise and departmental objectives by taking on assigned projects and delegated tasks with accountability, attention to detail, and timely execution.
- Identify and implement process improvements that enhance business efficiency and strengthen organizational effectiveness.
- Proactively provide regular updates to leadership on project status, deliverables, and outcomes.
- Maintain flexibility and agility to take on additional responsibilities as organizational needs evolve.
Salary Range: $157,323 - $206,487. Compensation varies based on skills, knowledge, and education. We consider factors such as specialized skills, depth of knowledge in the field, and educational background to ensure fair and competitive pay.
Benefits We offer competitive compensation, an incentive bonus plan, outstanding career opportunities, an exceptional work environment, and an impressive benefits package, which starts with medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; and an employee assistance program. There's more:
- Health, dental, and vision insurance
- Health care tax-free spending accounts with a company match
- 401(k) and Roth IRA with company match, as well as catch-up plans for both
- Vacation days, sick days, and paid personal days each calendar year (with vacation increases based on length of service)
- Paid holidays each calendar year
- Life and travel insurance
- Tax-free commuter benefits
- In-person and online learning opportunities
- Cross-function career opportunities
- Business casual work environment
- Time off to volunteer
- Matching donations to qualifying nonprofit organizations
- Company-sponsored participation at non-profit events
