Location: 11340 S 153rd St, Omaha, NE 68138, USA

Job Summary:

The Director, Fulfillment Network & Strategy is responsible for leading the strategy, performance, and optimization of the company's fulfillment network, including Central Fulfillment operations, third-party logistics (3PL) partners, and last-mile delivery solutions. This role owns the end-to-end customer fulfillment experience, ensuring products are delivered with exceptional quality, speed, and cost efficiency.

This leader will spend approximately 70% of their time focused on strategic initiatives and 30% on tactical execution, translating executive vision into actionable plans that drive results. The Director will be responsible for network design, capacity planning, financial performance, and strategic partnerships while developing a high-performing team and ensuring best-in-class fulfillment capabilities that support the company's growth objectives.

Role Expectations:

At Omaha Steaks, Director-level roles require a proven track record of success in previous leadership roles, with demonstrated ability to drive complex, enterprise-level initiatives to completion. To be successful in this role, you must possess strong influencing and relationship-building skills across all levels of the organization, coupled with executive presence and high emotional intelligence. You must be a strategic thinker with a strong bias for action, unafraid to challenge the status quo, and operate with a high degree of accountability and ownership.

You must provide strategic, principled leadership that aligns with the organization's vision and goals while ensuring strong financial oversight and accountability. Drive organization-wide execution of cross-functional initiatives, ensuring clear direction, accountability, and measurable outcomes. Actively shape and influence the Horizontal Directors Leadership Team through collaborative decision-making and thought leadership. Lead transformational change with clarity and resilience, engaging teams at all levels. Foster a high-performance culture focused on excellence, innovation, and the development of future leaders.

Major Job Responsibilities/Job Duties:

Fulfillment Network Strategy & Design

• Develop and execute the company's multi-year fulfillment network strategy, ensuring capacity, scalability, and alignment with business growth and customer service objectives.
• Design and optimize the fulfillment network footprint, including facility strategy, geographic coverage, and partner capabilities.
• Lead strategic planning for peak season readiness, including volume forecasting, staffing models, and contingency planning.
• Translate organizational vision into actionable initiatives that improve customer experience, operational performance, and financial results.
• Drive network transformation initiatives focused on quality, speed, and cost optimization.

Customer Experience Ownership

• Own the end-to-end fulfillment customer experience, ensuring products are delivered accurately, on time, and in optimal condition.
• Develop strategies that enhance service levels while balancing cost and operational efficiency.
• Ensure best-in-class execution across packaging, cold chain management, delivery speed, and product quality.
• Establish and monitor customer-centric performance metrics and continuously improve fulfillment capabilities.

Third-Party Logistics (3PL) & Vendor Management

• Own all third-party logistics partnerships, including contract negotiations, service-level agreements, performance accountability, and ongoing relationship management.
• Conduct regular business reviews with fulfillment and transportation partners to drive continuous improvement and cost efficiency.
• Identify, evaluate, and onboard new fulfillment partners as network requirements evolve.
• Manage strategic partnerships with last-mile delivery providers and other external vendors that impact customer experience.

Operational Excellence & Network Optimization

• Lead network optimization initiatives through data analytics, process improvements, and strategic investments to enhance efficiency and reduce costs.
• Establish and monitor KPIs across the fulfillment network, including cost-per-order, on-time shipment, order accuracy, damage rates, and customer satisfaction metrics.
• Drive continuous improvement initiatives that increase throughput, improve service levels, and support long-term scalability.
• Ensure compliance with food safety, cold chain, and regulatory standards across all fulfillment operations.

Financial Management

• Own the fulfillment network budget, including 3PL spend, carrier costs, and capital investments.
• Develop business cases and financial models supporting network investments and strategic initiatives.
• Partner with Finance to manage fulfillment P&L performance, identify savings opportunities, and evaluate investment returns.
• Utilize modeling and analytics to optimize network costs while improving service outcomes.

Cross-Functional Leadership

• Partner with Operations, Supply Chain, Finance, Technology, Marketing, and Merchandising leaders to ensure the fulfillment network effectively supports current and future business needs.
• Collaborate on resource planning, inventory strategies, new product launches, and promotional initiatives that impact fulfillment capacity.
• Evaluate and implement fulfillment technologies, including WMS, OMS, and TMS solutions, that support strategic objectives.
• Serve as the company's fulfillment subject matter expert and strategic advisor.

Team Leadership & Development

• Lead, coach, and develop a high-performing team of operations leaders and analysts.
• Establish clear goals and accountability measures while fostering a culture of continuous improvement and collaboration.
• Build organizational capability and succession plans to support future growth.
• Provide ongoing coaching and development to ensure team members are equipped to execute strategic initiatives and deliver results.

Knowledge, Skills and Abilities:

• 4- year college degree or equivalent
• Bachelor's degree in Supply Chain, Operations Management, Business, Engineering, or related field; MBA preferred.
• 10+ years of progressive leadership experience in fulfillment, supply chain, logistics, or distribution operations. 3-5 years experience managing 3PLs
• Strategic thinker with the ability to translate vision into executable plans and measurable outcomes.
• Strong analytical and financial acumen, including network modeling and cost optimization.
• Deep understanding of fulfillment operations, customer experience drivers, and supply chain strategy.
• Proven ability to lead through influence and collaborate across functions.
• Strong leadership capabilities with a track record of building and developing high-performing teams.
• Exceptional communication, problem-solving, and decision-making skills.
• Demonstrated ability to balance customer experience, operational excellence, and financial performance.
• Demonstrated experience developing and executing fulfillment network strategies in high-volume, customer-focused environments.
• Significant experience managing third-party logistics providers and strategic vendor relationships.
• Experience with financial modeling, P&L management, budgeting, and business case development.
• Experience leading multi-site operations and network transformations preferred.
• Experience in temperature-sensitive, perishable, or direct-to-consumer fulfillment environments preferred.

Special Note:

• Military Veterans and their spouses are encouraged to apply.