You will make an impact by:

• Cultivating positive, supportive relationships within the Financial Aid team, including the Student Account Specialists.
• Working closely with lending institutions, guarantee agencies, and regulatory entities as well as building strong working relationships between other campus departments and university administration (UA).
• Engaging, motivating, and building an effective team.
• Reacting and adjusting quickly to change and be able to develop practical ideas for dealing with issues while collaborating in a customer-focused manner with other campus departments like Admissions, Registrar and Student Affairs.
• Actively serving as a member of the campus management team, and the overall University financial aid leadership team. In addition, this role must work collaboratively with the UA team responsible for repacks to ensure all complex or escalated student issues are resolved.
• Overseeing the campus Student Account function. This includes collections on student payment plans, providing students with documentation for tuition reimbursement, VA (Veterans Affairs) billing and providing external partners student billing statements for repayment.
• Monitoring enrollment and retention activities and goals and evaluates key indicators to forecast upcoming work volume and necessary resources, establishes plans to meet those needs, and communicates same to campus Executive Director and VP, Student Financial Services to obtain necessary approvals and successful execution of plans.

Your Experience Includes:

• 10 years customer service
• 7 years financial aid experience
• 5 years financial aid focused leadership experience

Education:

• Bachelor’s degree from an accredited College or University.

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