Your Role:The Director, Field Access, West, Rare Tumor (RT) will play a vital role in helping patients and healthcare providers gain access to life changing therapies as well as help drive key initiatives to contribute to a High Impact Culture within the FAM team. With intense passion for helping patients, the West Director, Field Access represents EMD Serono by gaining a deep understanding of specific patient journeys to ensure a positive patient experience to EMD Serono's products and services.
This is a field-based position overseeing the West regional team of Field Access Managers (FAMs), providing strategic direction, operational oversight, and performance management for the EMDS Rare Tumor inline products, and other potential launches in this therapeutic area. This role will have significant market impact on patient access and is considered critical to ensure positive experiences - both patient and customer - with EMDS since timely treatment, unencumbered drug coverage and proper distribution is critical to both patients and practice operations.
The Director, Field Access, West, RT will work within a matrix environment, leading a regional team of Field Access Managers to ensure the team provides appropriate education through a focused effort on healthcare providers in community, institutional, and academic medical settings as well as collaborate with internal and external stakeholders to secure optimized patient access. This position reports to the Senior Director, Head of Field Patient Services.
Main InterfacesInternal Within EMD Serono: Dynamic matrix environment within the EMD Serono and Springworks functions: Market Access/Value & Access, Patient Access Solutions (PAS), US Brand Sales and Marketing, Medical Affairs, Regulatory Affairs, Government Affairs, Drug Safety, Finance, IT, Compliance, Medical, Legal and Regulatory Panel (MLR), Field Access Managers, HUB Services (internal and/or external), Training, Human Resources Supply Chain and Procurement, Data, Analytics, and Insights /Operational Excellence and Innovation (OE&I), Facilities
External To EMD Serono: Healthcare Providers (HCPs)
Key Tasks & Responsibilities:- Leadership and Oversight:
- Lead a team of Field Access Managers (FAMs), driving initiatives to foster a High Impact Culture.
- Build and oversee key initiatives to improve the efficiency and impact of the FAM team with East counterpart
- Cultivate relationships with key stakeholders in the Rare Tumor community to address complex access and reimbursement challenges affecting patient journeys.
- Strategic Input and Collaboration
- Set strategic goals, KPIs, and coaching plans; translate market insights into actionable patient access strategies across payer, provider, and patient pathways, aligning with leadership and based on brand and PAS priorities
- Design and implement innovative market access programs and services that address patient needs and elevate the support experience.
- Serve as a key member of Field Access leadership team, contributing to strategic planning and cross-functional alignment.
- Ensure Market Access/Value & Access partners appreciate the HCP/patient perspective and the implications of regional contract decisions.
- Simplify processes and enhance standards within the FAM and Patient Access Solutions teams through data analysis and strategic insights.
- Collaborate across functions and with other FAM leaders to identify and resolve barriers to patient access for EMD Serono Rare Tumor products.
- Performance Management
- Oversee team performance through feedback, coaching, and developmental assignments to build future leaders.
- Create reporting dashboards to measure program performance and trends, aligning tactical plans with strategic access priorities.
- Build and present reports containing insights, trends and performance to cross-functional leaders.
- Stakeholder Engagement
- Foster enthusiasm and commitment within the FAM team and among internal stakeholders towards aligned Patient Access Solutions strategies.
- Act as a liaison between Field Access and HUB to ensure compliance and optimize the HCP and patient experience.
- Identify professional societies and organizations to enhance field expertise and strengthen relationships in the Endocrinology therapeutic area.
Who You AreMinimum Qualifications:- Bachelor's Degree in Business, Sciences, or related fields.
- 10+ years in the pharmaceutical industry, with at least 4 years in field reimbursement or market access.
- Proven communication, collaboration, and change management skills.
- Strong analytical abilities to interpret data and improve patient/customer experiences.
- Proficient in performance metrics design and reporting.
Preferred Qualifications:- 5+ years in specialty account management or managed care, with technical knowledge of drug coverage policies.
- Experience in Rare Disease, including familiarity with Rare Tumors.
- Launch experience
- Reside within 90 minutes of a major airport in the territory.
- Willingness to travel approximately 30-50% domestically, including overnight stays.
- Ability to communicate openly and share information to foster trust while encouraging constructive debate, making informed decisions, and ensuring shared commitment to outcomes.
- Demonstrated willingness to take risks and stand up for what is right while prioritizing the needs and experiences of customers and patients in all decisions.
- Commitment to setting and reaching ambitious goals and setting high standards while acting in the best interest of the company and taking initiative to drive results.
- Uphold ethical standards and being honest in all interactions.
- Ability to streamlining processes to focus on what matters and creates impact and acting quickly to adapt to changes.
- Demonstrated ability to embrace new ideas, challenge the status quo, and seek innovative solutions while valuing diverse perspectives and treating others with respect and dignity.
Pay Range for this position: $209,400 - $314,200
The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click
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