Job DescriptionDirector-Experience Design Application, Regional (Patient Experience)The Director of Experience Design Application, Regional works directly with the regional or business unit executive team and the system Experience Design team to assess, communicate and drive performance and to create change at all levels of the organization. This leader manages the design, application and performance monitoring of experience initiatives that facilitate a person centered experience and supports the system IU Health experience strategic plan. This Director supports the execution and standardization of all experience related tactics across area of responsibility and ensures experience performance metrics are incorporated into transformational improvement efforts. This leader amplifies the Voice of the Customer to drive related experience improvements. This Director understands the application of tools, frameworks, and methodologies that support the system IU Health experience.
Key RelationshipsReports to: Vice President-Chief Nursing Officer, Indianapolis Suburban
Candidate QualificationsCandidates for the position will be evaluated according to the following criteria and competencies.
- Bachelor's Degree Required. Degree in Service Management, Health Administration, Business Administration, or related field preferred.
- Master's Degree Preferred.
- 7-10 years of relevant leadership experience.
- Experience in service or healthcare related industry preferred.
- Knowledge required in patient/customer experience, organizational change management, workforce engagement and performance, surveys, metrics and standards and data analysis and interpretative skills.
