As our Director, Executive Clinic Operations, you will be a central figure providing strategic leadership and comprehensive operational oversight for our executive or specialized ambulatory clinics, ensuring the delivery of a premium, highly personalized patient experience and unparalleled operational efficiency. You will play a vital role in elevating service standards and driving growth within a distinct clinical service model.Every day, you will expertly manage multidisciplinary teams within the executive clinic setting, collaboratively developing and implementing strategic plans to optimize patient flow, VIP patient access, clinical efficiency, quality outcomes, and financial performance. You will also oversee facilities management, ensure seamless coordination between specialty providers, address unique patient needs, and continuously drive innovation while upholding the highest standards of discretion, service excellence, and patient satisfaction within this exclusive environment.To be successful in this role, you will combine robust healthcare leadership experience, a proven track record in managing high-end ambulatory clinics or specialized patient services, and an exceptional ability to inspire and empower diverse clinical and administrative teams. You will demonstrate a strategic mindset for cultivating a luxury-level patient experience, strong business acumen, a deep commitment to service excellence, and thrive in a dynamic, discerning environment dedicated to providing unparalleled executive healthcare.
- Bachelors in business, finance or healthcare administration or related field
- Seven (7) years of relevant experience
- Experience managing multiple, large-scale, complex projects
- Experience managing large multispecialty group practices across multiple geographic locations
Demonstrated ability to effectively lead productive complex teams, which could include leaders of teams and teams and teams located in various geographic locations.
Demonstrated ability to effectively manage provider relations.
Demonstrated expertise of medical group operations and effective leadership within an Integrated Delivery System.
Proven expertise in driving effective business and management strategies, including capital and expense budgeting, cost accounting, professional and patient billing.
Is a visible, results oriented, and nimble leader with a reputation of doing what it takes to get the job done while ensuring strong interpersonal relationships; puts the interests of the organization ahead of personal interests.
Employs a style that is transparent, credible, and focused on relationship building, influence, conviction, innovation and integrity.
High degree of resilience, has a sense of urgency, is outcome drive and can thrive in environment of rapid change while effectively managing pressure in an effective and professional manner.
Accepts responsibility for self and actions of direct reports.
Maintains composure and speaks respectfully.
Demonstrates ability to make unpopular decisions, when necessary.
Exceptional interpersonal and communication skills.
Ability to express and implement concepts and ideas, both orally and in writing.
Demonstrates Dignity Health's values and exercise tact and diplomacy in dealing with others.
Exceptional leadership and management skills to provide planning, coordination and direction to clinic leadership, providers and staff and ability to establish and maintain cooperative working relationships.
Ability to effectively direct and motivate others, including leaders of teams.
Ability to organize and set priorities to ensure that objectives are met.
Demonstrates ability to analyze information and data to make effective decisions for optimal patient care and efficient operations.
Skilled in working independently, exercising sound judgment and follow through on responsibilities.
Demonstrates appropriate judgment regarding operations, staff performance, patient care and provider activity.
Recognizes the need for proactive change; adapts to and motivates others to adopt values, strategies, goals and plans in response to changing business conditions.
Demonstrates competency in technology applications related to business and clinical functions.
Planning, problem-solving and critical thinking skills to anticipate, avert, or resolve issues in staffing, scheduling and task allocation.
Ability to be flexible to maintain continuity of programs while considering individual staff needs and goals.
Ability to work effectively and independently under pressure with a minimum of direction.
Ability to successfully manage care centers within a highly regulated and constantly changing environment.
Ability to understand health care issues within a broad perspective, and to apply knowledge to the care center setting.
Effective knowledge of computers, systems and software, including word processing, spreadsheet, data base, clinical information systems, electronic medical records, billing systems, and other application packages to perform all required responsibilities.
Health insurance knowledge of HMO, PPO and capitated risk plan contracts as they relate to providers and practices.
