We are seeking a dynamic and relationship-focused Director to support client services, event strategy, and operations at a major sporting event in the Southeast United States. This individual will be a key driver behind our surrounding client hospitality programs– ensuring top-tier client satisfaction, creative program enhancements, and successful event execution each spring.
Key Responsibilities
- Manages surrounding client relationships at a major sporting event in the Southeast United States, with a focus on retention and renewal.
- Ensures all program elements are clearly communicated and client deliverables are achieved through clear and timely email communication, calls, and site visits.
- Works in collaboration with rightsholder partner to deliver on rightsholder partner needs (e.g., reporting, ideation, etc.).
- Builds program budgets and prospect proposals by sourcing accommodations, transportation, catering, in-home stocking, activities and entertainment, and more.
- Ideates, identifies, and executes additional client product offerings to elevate and expand guest experience and revenue opportunities.
- Leads and oversees additional service team members (both full and part-time).
- Builds and maintains longstanding vendor relationships, with a focus on improving processes and driving mutually beneficial cost savings.
- Manages legal and finance workstreams as needed.
- Oversees end-to-end program execution at the highest level of service.
- Assists with ideation and development of overall event offering and performance measured by identified KPIs.
You Have These
- 7+ years of relevant business experience, preferably in a B2B client management or event property services
- 5+ years managing hospitality programs, with preference for golf or marquee level events
- Proven leadership and team management capabilities
- Exceptional interpersonal skills with a collaborative style and confidence to communicate effectively across all levels 6 strong in verbal, written, and presentation formats
- Demonstrated ability to balance big-picture creative thinking with practical, logistical execution9bringing innovative ideas to life for clients while managing complex projects, solving problems, connecting key stakeholders, and meeting deadlines with minimal supervision
- Proven ability to build and maintain long-lasting working relationships with internal and external stakeholders at all levels
- Ability to stay composed under pressure or when onsite issues arise
- Ability to travel for business on weekends and holidays or to work nights and weekends when needed or scheduled
Working Conditions
- This is afull-time exempt position.
- Semi frequent travel (no less than quarterly), including multiple weeks in March and April
Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.
Hiring Rate Minimum:
$86,250 annually(minimum will not fall below the applicable State/local minimum salary thresholds)
Hiring Rate Maximum:
$115,000 annually
