Posting Date
08/07/2026
The Director, Customer Experience (IT) is responsible for ensuring the deliveryof seamless customer experience across all stages and touchpoints in theITIL Service Lifecycle.This position will lead the team of Customer Insights Managers and Analysts responsible for developing customer relationships/partnerships, helping leadership understand the experience of different customer types with IT services, and driving IT to improve customer experience and reduce customer incidents. This position will also lead the strategy initiatives to meet VP and CIO expectations.
ESSENTIAL DUTIES & RESPONSIBILITIES
1.Create company-wide goals to improve customer experience.
2.Lead carrying out VP and CIO expectations
3.Build a streamlined customer experience across all departments while figuring out ways to increase customer satisfaction and brand loyalty.
4.Collect and analyze data to make well-informed business decisions.
5.Other duties as assigned.
What We99ll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
- Comprehensive benefits:Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family:Family resources, EAP counseling sessions, accessHeadspace, backup child and elder care, maternity/paternity leave and more
- Professional development programs:DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita99s online training platform StarLearning.
This position will be open for a minimum of three days.
The Salary Range for the role is $98,000.00-$155,000.00 per year.
If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.
New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hour
Washington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.71/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hour
For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates
Compensation for the role will depend on a number of factors, including a candidate99s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.